We’d all love to gaze into a crystal ball that shows not just the future, but how to get there. In lieu of fortune telling, focus on preparation through people. That requires a mindset that revolves around employee experience.
Start with upskilling. Most traditional training focuses on amassing knowledge rather than developing skills or understanding. And it’s meaningless if it doesn’t stick, drive business, and motivate people. Give employees ways to apply new skills immediately and to learn from one another. It’s a must when 79% of CEOs say a lack of key skills is threatening their organizations’ growth.
Transcenders say their training changes have made their people more innovative; their companies rely less on outside contractors or new hires to drive their digital strategy.
Current technologies and job roles may become obsolete but if you focus on helping your employees think and work more agilely, they can add value to the organization as roles shift. What’s more, they’ll be able to drive business and apply the skills they’ve got to bring more ideas and innovative solutions to the table. They won’t all be big successes, but the key is to give people the tools they need—and empower them to use them.
Putting the “co” in collaboration
Global consumer goods company Unilever is upskilling employees by the thousands, but understands that’s just a start.
Combined, these initiatives make up a signiﬁcant focus on learning and experimenting for the 90-year-old company.
“Change starts with employees: how they collaborate, how they adopt and adapt to different processes, and how they take new challenges.”
What’s sweeter than employee success? Ideas
Employee input and innovation have a direct impact on customer experience. That’s one reason food and beverage giant Nestlé rolled out InGenius, an employee-driven innovation accelerator. InGenius incentivizes employees to share ideas via a crowdsourcing platform where other staff can vote and join internal teams to help transform these suggestions into reality. The most popular innovations go through an expert panel and are fast tracked through incubation, business case, and a funds pitch.
Culture shifting to share more
And to further boost employee engagement and increase collaboration, Nestlé went all-in on Workplace by Facebook. Nestlé says the tool has made a difference to its working culture and helped employees easily share information and become more motivated to get involved.
Digitally savvy—and empowered
Transcenders foster workforces that are deeply engaged in digital
PwC Global Chief Experience Officer, PwC US
PwC Global Digital and BXT Leader, PwC US
PwC Emerging Technology Leader, US, China, and Japan, PwC US