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What’s the most valuable lesson you learned during your career at PwC and how has that helped you get to where you are today?
Working at PwC in the Health Advisory Practice taught me to stay agile and always focused on client priorities, especially when facing unexpected project challenges. I learned to quickly reassess and adjust the team’s approach without compromising quality under pressure. The role exposed me to diverse healthcare clients with different needs, which required a holistic understanding of each client and proper allocation of the required resources for tailored solutions to meet client expectations. It enabled me to adapt to complex work situations and maintain the ability to think quickly and act clearly. It taught me how to manage interdependencies and risks while continuing to implement projects and meet deadlines.
What trends do you see shaping the future of the healthcare industry?
The future of healthcare in the United States will be shaped by continued consolidation in the market through mergers and acquisitions of health systems and providers of care. Merging companies is tough. It is hard to combine different work cultures, programs, and computer systems, which can slow things down and cost more than expected. But when companies merge, the hope is that they will be able to afford new technology.
Personalized medicine will continue to mature and allow treatments for each individual person. This comes with challenges as well as a major concern is keeping personal health data safe. But this also means a patients’ care will be custom-made for their unique body.
What are some key challenges or opportunities you’re seeing from where you sit?
Artificial intelligence (AI) will continue to help doctors and clinicians diagnosis problems earlier. By catching problems sooner, AI helps us avoid expensive, late-stage treatments, which ultimately saves money and makes healthcare more affordable. But we also need to make sure the AI tools are fair, work correctly, and that both doctors and patients trust them.
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