We help you adapt faster and recover stronger so you can turn disruption into fuel for growth
PwC’s Global Centre for Crisis and Resilience
Business resilience and crisis management services
Business leaders understand that the world is now in an era of ‘permacrisis.’ All companies today are facing a more complex risk landscape and increasing threat of business disruption—and most will experience a crisis as a result. Organisations that aren’t adequately prepared and/or lack an integrated resilience programme—including core operational resilience capabilities such as business continuity, emergency response, and technology, supply chain, and cyber resilience—face potentially catastrophic consequences as a result.
PwC's Global Centre for Crisis and Resilience
Connecting risk, resilience and crisis
We are now exposed to an unprecedented number of complex risks—from regulations to cyber threats, supply chain disruption to geopolitics to climate change—all of which are driving factors for disruption.
The purpose of resilience is to have measures in place which will enable an organisation to withstand or absorb those risks, should they materialise, and where this is not possible, respond appropriately to minimise the impacts and remain within pre-defined tolerances. Every critical component, system, service, process or activity should be resilient, recoverable or have continuity plans in place.
When, however, a disruption impact exceeds the acceptable level of impact for an organisation, it becomes a crisis. In a crisis, resilience plans may be overwhelmed and the tolerable levels of impact may be breached. A crisis management capability should provide a flexible and dynamic approach to enable an organisation to manage unforeseen disruptions, continue to deliver its strategic aims, and return to a viable operating state in these conditions of extreme uncertainty.
Crisis management and resilience services
Building business resilience
Organisations are adapting to constant disruption by transforming their approach to building business resilience to thrive—not just survive—in today’s era of ‘permacrisis’ and ‘polycrisis.’ The key to success is resilience: the ability to navigate through crises, and the capacity to adapt and succeed in the face of constant disruption. Resilience has become a strategic imperative.
Business resilience, also described as enterprise resilience and/or organisational resilience, requires your organisation to evolve continuously, protected from shocks, while at the same time being able to adapt, create value and maintain a competitive edge. However, tension can exist between being resilient versus being agile. Balancing these two competing demands can be challenging.
The three core components of enterprise resilience
- Strategic resilience: the ability to evolve and build agility into the organisation
- Operational resilience: the ability to maintain critical operations during disruption
- Financial resilience: the ability to maintain capital and cash flow during disruption
- Enterprise Resilience
- Operational Resilience (OpRes) Approach
- Crisis Management
- Business Continuity
- Physical Security & Emergency Planning
- Technology Resilience
- Cyber Resilience
- Supply Chain Resilience
- Strategic Resilience
- Financial Resilience
Enterprise Resilience
- Enterprise Resilience Assessment (ERA)
- Business resilience programme design, builds, and enhancements
- Technology enablement of business resilience programme
- Enterprise Risk Management (ERM)
Operational Resilience (OpRes) Approach
- Critical Business Services (CBS) identification & analysis
- Minimum Viable Company (MVC) analysis
- Critical Business Service mapping
Crisis Management
- See Crisis section
Business Continuity
- Business continuity program development
- Business impact analysis (BIA)
- Business continuity plan design and testing
- BCM training and simulation exercises
Physical Security & Emergency Planning
- Physical Security site assessments
- Physical Security penetration testing
- Physical security program assessments
- Emergency response planning
- Security awareness training and drills
- Executive protection programs & threat assessments
Technology Resilience
- IT Disaster Recovery (DR) program strategy & governance
- Internal & external dependency mapping
- Disaster Recovery plan development
- Technology resilience assessments
- Recovery strategy and roadmap
- Highly Available Network design & Cloud recovery solutions
- Data backup and restoration planning
- DR plan testing and validation
Cyber Resilience
- Incident Response (IR) playbook development
- IR / threat intelligence reporting
- Cyber risk assessments and maturity benchmarking
- Cyber Recovery plan development
- Cyber incident detection and response
- Vulnerability management and penetration testing
- Employee cyber awareness training
- Cyber tabletop exercises and simulations
Supply Chain Resilience
- Supply chain risk assessments and mapping
- Supplier due diligence and monitoring
- Continuity planning for key suppliers
- Inventory and logistics risk optimisation
- Scenario planning and stress testing
- Digital supply chain transformation
Strategic Resilience
- Business strategy and Business Model Reinvention (BMR)
- Resilience leadership training
- Horizon scanning
- Macro risk impact analysis and scenario testing
Financial Resilience
- Financial risk analysis and stress testing
- Liquidity and cash flow management planning
- Capital allocation and contingency planning
- Insurance strategy and claims management
- Regulatory compliance and reporting support
- Crisis financial communications and stakeholder management
Comprehensive crisis solutions for every challenge
There on ‘day one,’ when it matters
Although building resilience will prevent more disruptions from becoming a crisis, we all know crises are not going away. In fact, the frequency, speed and magnitude of corporate crises are increasing, driven by today’s complex risk landscape and global megatrends.
Organisations need to respond quickly and effectively to protect corporate value, reputation and trust. This requires expertise, capacity and infrastructure that many companies do not have in place.
PwC’s crisis response capabilities are designed to augment organisations’ capabilities to support them when they need it the most: on day one. PwC’s Global Centre for Crisis and Resilience can convene and assemble multidisciplinary specialists across the PwC network, regardless of crisis type, location or industry.
- Crisis Preparedness services
- Crisis Response services
Crisis Preparedness services
- Crisis preparedness assessment
- Crisis management programme design
- Crisis plan development
- Crisis training
- Crisis exercises and simulations
Crisis Response services
- Strategic crisis response & coordination
- Crisis command centre stand-up
- Stakeholder mapping and engagement
- Crisis strategy and scenario planning
- After-action review
- Crisis communications & reputation management
Crisis and resilience thought leadership
Emerge stronger through disruption
As businesses experience disruption, how they respond can determine their ability to recover and emerge stronger. In each episode of our series, PwC specialists discuss the challenges and opportunities facing business leaders in today’s environment of global uncertainty.
