Managed Services

Trusted to manage and accelerate your outcomes

people looking at a laptop
67%

of top performing companies are using managed services
for strategic advantage or to close capability gaps
Source: PwC Global Advisory Thought Leadership Accelerator

Accelerate with the right tech and talent

Move your business forward faster. PwC’s Managed Services will transform and run your complex processes and functions. What we provide is so much more than outsourcing. Consider us your digital business ally with the connected tech, leading-edge skills and hands-on support to help you continuously improve at scale. 

Our network of managed services professionals are industry and delivery specialists who bring the right human-led, tech-powered solutions to unlock innovation across your organisation.

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Winning companies are more than seven times as likely to invest in service partnerships to close capability gaps and keep pace with technology advancements

Source: PwC Global Advisory Thought Leadership Accelerator

Advance with actionable insights

Simplify complexity through our deep understanding of your business. Get the data-driven insights and proven industry expertise you need to keep pace with technology changes, drive efficiency gains and transform advice into action.

Leveraging these insights, winning organisations are turning to a more strategic set of managed services, going beyond labour and cost efficiency to achieve greater innovation and higher performance.

PwC offers managed services in four key areas of financial crime mitigation

Know your customer (KYC)/customer due diligence; transaction monitoring; screening and payment filtering, and fraud operations. We have service delivery centres in nine locations around the world, which can provide banks with the right infrastructure, expertise and operational capacity at scale. We understand that AML and fraud prevention is complex work, and that some tasks require sound human judgement while others will benefit from automation. Our managed services teams also work closely with our financial crime advisory colleagues, who lend their expertise when new or unusual situations arise. In the case studies presented here, senior members of PwC’s financial crime team explain how we have worked with a range of banks to remediate regulatory challenges on a large scale, and established robust processes for the future.

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Application Evolution Services

At PwC, we understand that your business needs to stay ahead in a rapidly changing digital landscape. Our portfolio of Managed Services includes Application Evolution Services designed to support and evolve your cloud applications, ensuring sustained business outcomes. By leveraging intelligent automation, monitoring, and root cause corrective action, we provide high-quality application management and support tailored to your unique industry needs. Our flexible capabilities allow you to thrive in dynamic environments, enabling you to focus on your core business rather than operational challenges. With our integrated approach to design, implementation, support, and evolution, we ensure continuous transformation and value delivery.

Our Managed Services delivery capability

58,000

talented, diverse professionals in our delivery network with deep skills in tax, assurance, risk management and complete-office operations

100+

analyst reports demonstrating trust across services

 

30+

technology alliance ecosystem to curate the right blend of technology for your business, including SAP, Microsoft, Google, Oracle and Salesforce.

170

years of working across industries

 

Our Managed Services delivery network

PwC’s Acceleration and Delivery Centre Network is powered by over 58,000 talented, diverse professionals across 52 locations. Leveraging agile, flexible resource models and bringing deep industry, business, risk & regulatory and technology expertise, our team helps clients expand their capabilities with trusted collaboration. Explore our delivery locations below.

Vietnam Northern Ireland United Arab Emirates Turkey Tunisia Taiwan Switzerland Sweden Spain Korea South Africa Slovakia Romania Portugal Poland Philippines Netherlands Morocco Mexico Mauritius Malta Malaysia Luxembourg Jordan Italy India Germany Finland Egypt Czech Republic China Canada Brazil Belgium Australia Argentina France USA Cairo Centre Johannesburg CentreBangalore CentreHyderabad CentreKolkata CentreKuala Lumpur CentreManila CentreMumbai CentreShanghai CentreBelfast CentreWarsaw CentreKatowice CentreGdańsk CentreLisbon Centre Columbia CentreMexico City CentreTampa CentreBuenos Aires Centre
  • Africa and Middle East
  • Cairo Centre
  • Johannesburg Centre
  • Asia and Pacific
  • Bangalore Centre
  • Hyderabad Centre
  • Kolkata Centre
  • Kuala Lumpur Centre
  • Manila Centre
  • Mumbai Centre
  • Shanghai Centre
  • Europe
  • Belfast Centre
  • Warsaw Centre
  • Katowice Centre
  • Gdańsk Centre
  • Lisbon Centre
  • North America
  • Columbia Centre
  • Mexico City Centre
  • Tampa Centre
  • South America
  • Buenos Aires Centre

PwC's Managed Services

Business Outcomes Managed Services

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Top-performing organisations are rethinking their approach to core business functions, with mounting pressures to access a broader set of talent and technology solutions while reducing costs. A strategic managed services provider can help fill gaps and transform your operations. PwC’s deep expertise across the back, middle and front office functions can help you develop a competitive edge that will be hard to beat.

Learn more about how Managed Services can drive supply chain resilience.

Learn more

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Mike Mcgrath

Mike Mcgrath

Global Managed Services Leader, PwC Australia

Gabrielle Lee

Gabrielle Lee

Global Managed Services Market Activation Director, PwC United Kingdom

Nikki Parham

Nikki Parham

Managed Services Leader, PwC US

Jamie Houghton

Jamie Houghton

EMEA Managed Services Leader, PwC United Kingdom

Horatio Wong

Horatio Wong

Managed Services Leader, PwC Hong Kong

Tel: +[852] 2289 1909

Angelo Estrera

Angelo Estrera

Partner, Advisory, Managed Services Lead, PwC Australia

Tel: +61 431 774 293

Ian McConnell

Ian McConnell

Execution Managed Services Leader, PwC United Kingdom

Tel: +44 7803 834088

Sajith Nair

Sajith Nair

Managed Services Leader, PwC Canada

Tel: +1 416 815 5185

Julia Unkel

Julia Unkel

Partner, Managed Services Leader, PwC Germany

Tel: +49 15121301905

Abdullah Tamer

Abdullah Tamer

Partner and Leader, Managed Services, PwC Middle East

Tainen Takasuka

Tainen Takasuka

Managed Services Leader, Partner, PwC Japan

Damian Kalinowski

Damian Kalinowski

Managing Partner, Financial Crime Unit, PwC Poland

Tel: (+) 48 519 507 197