In our latest study, we found consumers might have shown patience in the early days of the pandemic, but amid continued disruption, that tolerance is wearing thin. Consumers have high expectations of choice, quality and service in how they shop, consume products and live their daily lives.
Read our latest insights to find out evolving sentiments about online and in-store sales growth, ESG, omnichannel, inflation, and where companies need to adapt.
In the wake of the pandemic, consumer companies and retailers developed or accelerated innovations almost overnight while stabilising surging demand for basic consumer goods such as food, water and personal hygiene products.
In our latest report, developed in partnership with The Consumer Goods Forum, a global, parity-based industry network, we examine how business leaders are envisioning the development of five emerging trends in the grocery retailing and consumer goods industry.
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National Consumer Markets Leader & Global Consumer Markets Advisory Leader, PwC Canada
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