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New world. New skills.

Everyone should be able to live, learn, work and participate in the digital world.

The COVID-19 pandemic has accelerated changes in how and where we work. For many organisations the crisis brought to the fore the discrepancy between the skills people have and those needed for jobs in the digital world.

Upskilling the global workforce to bridge the digital divide is a complex problem that requires business leaders, governments and educators to work together to make the world a more resilient, more capable and more inclusive place.

We’ve been on a journey to upskill our own people and we’re excited to share what we've learned and help businesses, governments, local communities and individuals accelerate their upskilling journey.

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Bridging the digital divide

Duration | 12min 8sec

Upskilling quiz

How to start upskilling

Building on our work with clients, we are working with other organisations across the world like UNICEF, to improve digital skills in communities where the need is greatest. Still, more must be done if we are to ensure everyone has the opportunity to learn, work and participate in the digital world. This is at the heart of our purpose.

How do organisations upskill?

Organisations are transforming their workforces to drive productivity, innovation and growth. Upskilling is key. It’s about anticipating the right skills for the future, laying the cultural foundation, delivering modern upskilling programmes, and building a learning and development function with the right EdTech to deliver a vastly better return on upskilling investment.  Find out how we can help you upskill.

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How is PwC reaching those at risk of being left behind?

With 71 million young people worldwide unemployed, and between 20-40% of the jobs currently held by 16-24 year olds at risk of automation by the mid-2030s, developing the skills required for the digital age is one of the most acute challenges communities are facing.

PwC and UNICEF are collaborating to help upskill millions of young people around the world. The collaboration supports Generation Unlimited, a multi sector partnership aimed at helping 1.8 billion young people transition from school to work by 2030. Learn more.

PwC’s collaboration with UNICEF is just one of the many ways PwC is helping communities upskill and builds on the network’s existing community impact programmes that have been focusing on this challenge for many years. 

Explore our upskilling community initiatives

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How can businesses, governments and institutions work together on this complex issue?

Solutions to the challenge of upskilling will need to be developed at the local, regional and national level, and no one organisation can do this alone. Government leaders and policymakers need to ensure that citizens have the knowledge to participate, and they themselves have the knowledge to drive discussion on the future of technology and regulation. Institutions, such as those that make up the education system, need to digitally transform themselves and at the same time provide services that are fit for the future.   

Read about PwC’s involvement in the Luxembourg Digital Skills Bridge project, a government-led initiative which brought together stakeholders across business, trade unions and training providers to deliver a comprehensive national solution for developing workforce skills. 

The need to upskill is a complex problem that will require decision-makers — educators, national, regional and local government administrators and business leaders — to come together. If you would like to find out more about what we at PwC are doing, get in touch.

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Insights on upskilling


Contact us

Carol Stubbings

Carol Stubbings

Global Tax and Legal Services Leader, PwC United Kingdom

Blair Sheppard

Blair Sheppard

Global Leader, Strategy and Leadership for the PwC Network, PwC United States

Colm Kelly

Colm Kelly

Global Leader for Purpose, Policy and Corporate Responsibility, PwC Ireland (Republic of)

Tel: +353 1 792 8943