Nothing tests theory quite like reality. Two years ago, 95% of respondents to PwC’s Global Crisis Survey 2019 reported that they expected to experience a crisis in the future.
Then the COVID-19 pandemic hit.
As impacts of the crisis spread across the globe, organisations with a focused crisis response plan were able to mobilise and react quickly. And with a flexible approach that adapts to evolving conditions, those organisations can emerge stronger.
As we’ve learned from the COVID-19 pandemic and other crises, the way business leaders prepare for and respond to disruptive events determines how well they recover and whether they emerge stronger.
An integrated response delivers ...
44% of organisations did not have a formal crisis response team in place prior to the pandemic.
We believe a crisis can be a catalyst to drive strategic transformation — because we’ve seen it happen.
But emerging stronger depends on a coordinated crisis response.
Without a clear strategy, a massive unplanned event can interrupt critical operations, confuse roles and responsibilities, and trigger a loss of confidence from stakeholders, employees, and customers — which may lead to long lasting, if not permanent, damage to your organisation.
The 3 waves of a crisis response
Targeted response initiatives can yield meaningful returns when a significant crisis, regardless of its scope or type, threatens to compromise your organisation.
Crisis Program Management Office (PMO) is the foundation for a successful response effort, establishing clear roles and responsibilities across workstreams.
Stakeholder Mapping and Engagement enables a process for clear understanding of stakeholder needs and expectations and how they may shift throughout a disruptive event.
Ready Command helps organisations address a crisis by developing a governance framework, defining a core team cadence and logistics, applying tools and technology to meet your needs, and formulating core crisis response principles and values.
On-Call Agreements provide priority access to a global network of subject matter experts, experienced crisis response personnel, and surge capacity.
Response Reporting and Dashboards provide the capability to view key metrics and derive insights from your response data.
An After Action Review enables organisations to analyse how they performed during a response. With the correct data and insights from lessons learned, they can identify and prioritise areas for actionable improvement.
Crisis Strategy and Scenario Planning helps an organisation evaluate multiple scenarios and develop contingency strategies to identify opportunities and mitigate risks.
We’ve helped countless clients navigate and emerge stronger from disruption. Our depth of experience is unmatched — and that means you’ve got the knowledge and skill you need in your corner when your business is facing a crisis as serious as a pandemic, a corruption scandal, or a major data breach.
With PwC, your crisis response is grounded in real-world experience with the support of a battle-tested team.