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Automation

Automation’s promise is not about replacing people. It’s about using technology to streamline and automate tedious manual work so human experts have more time to solve business problems. It’s empowering people with tech skills so they can automate data-handling tasks themselves, freeing up time to focus on more creative and valuable work. Employee engagement, productivity and creativity skyrocket — and everybody wins. In fact, many leaders now see automation as a path to growth.

Bar chart titled
Automating to grow
Health industries
%
Consumer markets
%
Tech, media, telecom
%
Industrial products
%
Energy, utilities, mining
%
Financial services
%
Q: Which of the following digital transformation initiatives is your firm investing in to accelerate revenue growth over the next 12 months? Leveraging automation technologies across the business. Source: PwC US Pulse Survey, October 2020. Base: 537

What it means for employees and the business 

When the people who use custom tech tools to enhance their day-to-day work are also the architects of those tools, there are no limits. We call this approach citizen-led innovation because leaders invest in upskilling programs and encourage employees to take their newfound knowledge and run with it. Once these digitally upskilled employees get a taste of what’s possible, they keep finding ways to apply technology to new and different challenges — then share those solutions with colleagues in every function to streamline processes in finance, tax and even the financial statement audit.

See how automation and upskilling go hand in hand and are turning today’s ideas into tomorrow’s solutions:

Upskilling that works

Learn about citizen-led innovation and why a people-led approach brings results

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Building a better audit, one bot at a time

See how we’re using audit technology and digital skills to innovate

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How tech helps us drive trust

PwC Trust Solutions leaders Wes Bricker and Kathryn Kaminsky on how automation benefits corporate reporting

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How companies are realizing value

What happens when you invest in automation and digitally upskill your employees? At PwC, our people built thousands of digital assets and put them to work every day, automating 6.5 million hours of what used to be manual tasks. We’ve also taken what we’ve learned through our digital transformation and are helping others do the same through a suite of solutions including our ProEdge and Digital on Demand solutions.

Digital transformation case study

Hear how PwC embraced people-led automation to transform our business:

Digital transformation case study

PwC's digital transformation changed the course of the firm and our people

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Boston Scientific case study

Boston Scientific case study

Boston Scientific boosts efficiency and job satisfaction with robotic process automation

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Data management case study

Data management case study

Automating revenue recast helps a technology leader beat the clock

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ProEdge graphic

How can we help you do the same:

ProEdge

Explore the revolutionary way to digitally upskill your people and transform your business.

ProEdge, A PwC Product

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Digital on Demand

Digital on Demand

See how this marketplace of curated digital assets can help accelerate your finance transformation.

Digital on Demand, A PwC Product

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