Automation’s promise is not about replacing people. It’s about using technology to streamline and automate tedious manual work so human experts have more time to solve business problems. It’s empowering people with tech skills so they can automate data-handling tasks themselves, freeing up time to focus on more creative and valuable work. Employee engagement, productivity and creativity skyrocket — and everybody wins. In fact, many leaders now see automation as a path to growth.
When the people who use custom tech tools to enhance their day-to-day work are also the architects of those tools, there are no limits. We call this approach citizen-led innovation because leaders invest in upskilling programs and encourage employees to take their newfound knowledge and run with it. Once these digitally upskilled employees get a taste of what’s possible, they keep finding ways to apply technology to new and different challenges — then share those solutions with colleagues in every function to streamline processes in finance, tax and even the financial statement audit.
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What happens when you invest in automation and digitally upskill your employees? At PwC, our people built thousands of digital assets and put them to work every day, automating 6.5 million hours of what used to be manual tasks. We’ve also taken what we’ve learned through our digital transformation and are helping others do the same through a suite of solutions including our ProEdge and Digital on Demand solutions.
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