Straight talk to empower your people and drive business
Admit it: Automation isn’t something you’re entirely comfortable talking about. Maybe you don’t think it’s your job to do so (you’re still unclear on what robotic process automation really does). Maybe you don’t want to bring up the inevitable workforce implications. Or perhaps you’d rather focus on the glossier aspects of transformation—customer experience, upskilling, digital strategy.
Automation is about all of those things. And every company needs to take a serious look at how they’re approaching it, especially as new tools put the power to solve problems and streamline tasks into the hands of business users. “Low-code,” or self-service, data management and RPA tools enable finance, human resources, or other teams to address data challenges in their function and eliminate repetitive tasks. More advanced tools, which require stronger collaboration with the IT department, are also designed for business users and take advantage of artificial intelligence (AI) to intelligently optimize business processes.
But don’t start with the technology. Instead, reframe the automation discussion with these five questions.
Data prep and analysis tools
Automatically extract and integrate data from disparate sources, such as combining spreadsheet and ERP for analysis
Robotic process automation
Automate repetitive activities across multiple systems via software robots that replicate a user’s workflow
Trained algorithms that make decisions as part of an automated process flow, such as selecting the optimal supplier at a given point in time
Natural language processing
Algorithms that process speech or text input, such as a chatbot that interprets customer queries
Automates capture of image or document information, such as reading forms
Intelligent process automation platforms
Identify patterns and learns over time to optimize automated workflows
PwC Tax Reporting and Strategy Leader, PwC US
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