Business problems will open the door to AI
Leaders don’t need to adopt AI for AI’s sake. Instead, when they look for the best solution to a business need, AI will increasingly play a role. Does the organization want to automate billing, general accounting and budgeting, and many compliance functions? How about automating parts of procurement, logistics, and customer care? AI will likely be a part of the solution, whether or not users even perceive it.
New kinds of ROI measures are needed
Sometimes the best approach to gauge AI’s value is to use the same measures you’d apply to any other business investment: metrics such as increased revenue or reduced costs. But AI’s most powerful benefits are often indirect, so organizations will want to explore other measures of ROI. Automated full-time equivalents can capture how AI is freeing human workers from mundane tasks. Other metrics can show how AI is improving human decision-making and forecasts.