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Front Office Transformation

Accelerating business value with a modern approach

How do you future-proof your front office against the certainty of uncertain change?

PwC’s portfolio of Front Office Transformation solutions rethinks the way people connect, transact and engage with your company. We offer a modernized service platform that delivers a connected, customer-centric experience through seamless engagement. Our pre-built technology and innovative assets help you build customer loyalty, drive growth, increase productivity, and inspire and engage your workforce.

Disruption surrounds you. Time to take control with PwC’s Front Office Transformation solutions.

At PwC, we accelerate value through best-in-class digital enablement

Our portfolio of PwC Products, tech enabled services and more...

Connected Digital Front Office, a tech enabled service

Our Connected Digital Front Office solution for consumer goods is built on top of Salesforce’s Consumer Goods Cloud and provides a suite of solutions that are designed to unlock and accelerate growth and productivity across retail execution, channel sales, service, commerce, commercial analytics and more.

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Sales & Marketing Excellence, a tech enabled service

PwC’s Sales & Marketing Excellence, a FullForce certified, end-to-end solution from initial inquiry-to-order. All on a single platform, this accelerator provides real-time access to data at any stage of the inquiry-to-order process to improve customer satisfaction and share of wallet.

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Performance Analyzer, A PwC Product

The most robust revenue management platform in the market, Performance Analyzer provides necessary automation and standardization, global scale and visibility and line of sight to enable best-in-class Revenue Growth Management.

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Pricing Leadership, a tech enabled service

Rapidly delivers pricing and channel insights and recommendations to help companies make data-driven decisions that increase revenue and margin improvement. Interactive dashboards help users identify high-level problems and zoom in to pinpoint where to take action. Our digital platform enables you to access these insights anywhere.

Coming soon!

OneBank, a tech enabled service

A certified Salesforce Fullforce Solution, PwC’s OneBank Solution helps relationship managers and consumer bankers understand their clients and book of business in a way they could not before. At its core is Customer 360, which uses proactive alerts, analytics and tailored insight into the needs of their clients and relationships.

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Agile Commerce, a tech enabled service

Agile Commerce provides clients a global template to accelerate complex deployments of an integrated solution that combines digital marketing and commerce to support complex products and unique customer use cases.

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Trust Creation & Security, a tech enabled service

Our Trust Creation & Security solution provides a suite of security and automated control solutions that improve customer satisfaction, build trust and support compliance to consumer protection and financial regulations. Interactive dashboards help users identify risk threats, pinpoint where to take action and give peace of mind to stakeholders.

Coming soon!

GuestLive, a tech enabled service

GuestLive is a single interface that seamlessly bridges the gap between back-end systems and guests and associates. It transforms the customer experience for travel and hospitality clients by providing customer-facing employees access to meaningful information with actionable insights at key moments during the customer journey.

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Service Excellence

A holistic solution with digital enablement, Service Excellence helps clients transform how they deliver services to their customers. It enables them to build customer loyalty, leveraging consistent communication and interaction throughout the customer lifecycle and across all channels, while increasing revenue and reducing cost to serve.

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Amplifier, A PwC Product

Amplifier, part of PwC Adoption Central, is an intelligent adoption solution that impacts your whole organization, making sure that you get the most out of your digital transformations. Why? Because enterprise technologies such as CRM, ERP and HCM are only as good as the people using them.

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Change Navigator, A PwC Product

PwC Change Navigator, part of PwC Adoption Central, is a digital workbench that enables change teams to collaboratively analyze your organization’s change environment, identify the impact, create a best-fit change plan and track progress against key rollout metrics.

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Build or scale your “as-a-service” business with flexible pricing and quoting to accelerate customer onboarding and time to value. Effortlessly manage changes across your customer’s subscription lifecycle to increase recurring revenues.

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Customer Insights Platform

Learn what matters most to your customers and anticipate their needs using PwC’s Customer Insights Platform. Identify high-value targets, grow wall share and serve your customers on their preferred channel. From data to insight, CIP builds the facts that create results.

Coming soon!


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Mike Connolly

Mike Connolly

Transformation Leader, PwC US

Ali Furman

Ali Furman

Transformation Managing Principal, PwC US

Tom  Puthiyamadam

Tom Puthiyamadam

Transformation Consulting Solutions and Products Leader, PwC US

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