Employee Service Platform: Onboarding and Self-Service Solution
Reinventing HR through seamless and effective innovation
PwC’s Employee Service Platform: Onboarding and Self-Service Solution, powered by Salesforce, is an employee engagement solution that enables a company’s workforce to find any information they need. Users can view an interactive dashboard to track their requests, access their payroll, view their benefits, and initiate a performance review. Employees also have access to other self-service options like Chatbots, Knowledge Base, and Case Submission, enabling a seamless and cohesive employee experience. This accelerator is built and packaged with Lightning Bolt.
Solution benefits
- Artificial intelligent chatbots reduce or eliminate the need for human assistance to solve repetitive tasks
- Employees view information about their onboarding, benefits, and more in configurable tiles on a central dashboard
- Dashboard tiles are expandable, so users can click on the tiles to find more information and important links
- With access to Knowledge articles, employees can use self-service, empowering them to solve their own issues
- Employees can easily submit cases and view Knowledge articles related to their case category
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