PwC and MuleSoft

API-led Digital Integration

PwC’s human-led, tech-powered approach to digital transformation is demonstrated in our alignment with MuleSoft, the world's leading integration platform for SOA, SaaS, and APIs. Together, we help deliver holistic, intelligent and secure integration capabilities that interconnect the entire technology ecosystem in real-time. We provide clients with integration capabilities that go well beyond technology alone — encompassing strategy through delivery — assisting with key aspects such as organizational, cultural, process, controls, cybersecurity and governance considerations.

With PwC’s recent acquisition of enterprise integration leader Netrovert, we deepened our expertise as ‘digital integrators’ and strengthened our ability to design, deliver and execute large-scale integration and iPaaS-related efforts, making us the No. 1 MuleSoft professional services partner. Our collective industry and technical experience coupled with our strategic approach to client-focused engagements enables us to untangle today's most complex business problems and deliver consistent outcomes every step of the way.

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What is digital integration?

Hear from PwC's Integration Platform practice leader on solving digital challenges through people and processes.

Benefits of an API-led integration strategy

In organizations, business demands outpace IT's ability to respond, thus creating ‘A Digital Divide’. 

Organizations are no longer isolated enterprises—they are distributed ecosystems of employees, customers, partners, and suppliers—all with different processes and systems. The proliferation of endpoints (apps, systems, processes, devices, data) and the influx of third-party cloud services is creating an extraordinarily complex integration environment. Traditional approaches to integrations will no longer work.

Our API-Led Integration strategy provides businesses the ability to connect an increasing number of technologies together with a set of standardized, reusable API services. By quickly connecting new information and operationalizing it across the entire enterprise, businesses can increase automation, enable tighter security, create competitive advantages in their industry, reduce the cost of technology (e.g., reusability, maintainability), and improve business and partner interactions (e.g., easily accessible data).

Our approach

Our experienced team has completed 500+ integration projects across varying industry verticals. We start by leveraging our Integration Platform Core Capabilities, which we can tailor to your integration maturity and provide a recommendation on how to get started.


Conduct capability maturity assessment via x-enterprise interviews and identify opportunity areas to feed future state strategy.

Key service offerings:
  • Capability maturity assessment
  • Vendor assessment
  • Business case development


Design future state data and integration strategy, including the assembly of supporting materials for operating model, business case, and roadmap.

Key service offerings:
  • Integration and data strategy
  • Integration operating model
  • APIs for GxP environments


Establish technical direction and clarity by defining the future integration architecture and operating model.

Key service offerings:
  • Integration architecture and design
  • API blueprint and management

Center for enablement

Build a centralized organization within IT dedicated to achieving strategic goals via x-enterprise collaboration and reusable assets and guidelines.

Key service offerings:
  • Integration CoE design (incl. op model)
  • Integration workforce planning
  • Operational planning and design
  • API adoption + digital on demand


Select, plan, mobilize, deliver, and manage change against the right combination of enabling technologies.

Key service offerings:
  • Steel thread / Int. recovery
  • API factory (e.g. SAFe delivery)
  • Salesforce + MuleSoft
  • Data integration services
  • Alliance / other integration (AWS, MS, Workday, Oracle)
  • Integration fabric
  • Managed services
  • Other Gartner leaders (Boomi, GCP)

This approach is built on a foundation of PwC assets and accelerators

PwC has a repository of digital assets consisting of solutions, delivery aids, automations and accelerators covering the complete life cycle of integration-related projects. From Business Case and planning, through implementation and support, these assets offer flexibility to suit project need:

  • Integration fabric: Includes the right balance of tools, accelerators, and business processes to enable seamless, secure, and flexible interoperability across the entire ecosystem in real-time.

  • Key accelerators: Self-service storefront, blueprints, reference architectures/patterns, standards, core dependencies/code, runtime support automations/admin tools, governance structures, and best practice guides for integrating with specific platforms (e.g. Salesforce, Workday, SAP, Oracle, Netsuite)
  • Terrain Insights: Uses automation, analytics and visualization to help deliver an always-current view of critical business services and the underlying IT assets required to deliver them.
  • Software alliances with Workday, Oracle, SAP, Google, and Salesforce.

Drive business reinvention through cloud engineering at scale

Migrate data and workloads, modernize infrastructure and applications, and accelerate idea realization through cutting-edge cloud-native software development.

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Contact us

Ian Kahn

Ian Kahn

Principal, Salesforce Practice & Alliance Leader, PwC US

Zach Sachen

Zach Sachen

Principal, Cloud & Digital, PwC US

Niket Desai

Niket Desai

Principal, Cloud & Digital, PwC US

Magnus Fleming

Magnus Fleming

Principal, Cloud & Digital, PwC US

Dhiren Tiwari

Dhiren Tiwari

Principal, Cloud & Digital, PwC US

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