Really knowing your customer is the only way to compete in today’s highly personalized environment. Your operations must be united with your financial systems to uncover insights that connect you with your customers.
Together, PwC and Microsoft Dynamics 365 will help your business be more agile and adaptable to a changing customer landscape, while innovating to connect in more meaningful ways. PwC’s deep industry expertise combined with the power of Dynamics 365 helps standardize, simplify and automate your business process while delivering data-driven insights.
Get the right tools and stay agile to your business needs
Provide sales teams with the insights and context to close deals quickly with a 360 view of the customer.
Deliver personalized customer service in the field based on consumer history and preferences.
Engage customers at every step of the journey with personalized messaging across channels.
Overcome supply chain complexity and inefficiencies with real-time visibility and insights across your logistics network.
Transform operations from reactive to predictive with automation, artificial intelligence (AI), the internet of things (IoT) and machine learning (ML).
“PwC brought a holistic solution to help scale our operations and grow profitability through business process automation and integration. Using Microsoft's Business Applications, we're transforming our finance and supply chain operations to be more intelligent, flexible and streamlined.”
while PwC personalizes your transformation to your industry and business challenges
Whether you’re in manufacturing, technology, retail, healthcare or a non-profit, PwC and Dynamics 365 solutions help your business innovate and grow.
Personalize patient experience for better health outcomes
Reimagine healthcare journeys with enhanced insights into patient care that help predict patient needs and provide true value—from patient onboarding to care coordination and outpatient services.
Create impactful healthcare experiences
Reimagine retail to maximize sales and customer engagement
Have a single view of your business to confidently connect with customers—delivering more meaningful interactions in the most impactful moments. Deliver connected retail experiences online and in-store with unified commerce, finance, operations and marketing platforms.
Embrace the future of retail
Act, adapt and innovate across your organization with Dynamics 365
16% of CFOs are concerned about the increasing costs of doing business.*
As companies evolve to meet growing customer demands, they can outgrow their legacy ERP systems, leading to efficiency challenges and disconnected systems. The pressure on finance to do more with less has never been greater. Financial scorekeeping is no longer the core responsibility. Successful finance teams must operate as strategic business partners, bringing insights gleaned from ERP coupled with advanced analytics and predictive modeling.
After a private equity buyout, a multinational technology company needed to deliver a consolidated view of its business across 18 countries while optimizing its finance, procurement and supply chain processes. PwC developed and executed a finance transformation project for the office of the CFO that sunsetted the legacy platforms, integrated front and back office systems and deployed Dynamics 365 Finance & Operations. They immediately realized a 40% reduction in monthly close cycles and a 25% reduction in the number of accounts.
A traditional linear supply chain creates blind spots, gaps in knowledge and lacks real-time reporting information. Bring down those walls and create a dynamic, adaptive and connected supply chain ecosystem with built-in intelligence and automation. Help transform your supply chain into an intelligent, digital ecosystem that helps drive proactive decision-making across operations and your entire organization.
Guided by PwC’s Food & Beverage Ready Solution, a national food manufacturer was able to accelerate their digital transformation roadmap. They streamlined and standardized over 15 siloed business operations, while simplifying and automating outdated processes. The customized deployment of Dynamics 365 reduced excess inventory across their supply chain by 11%, reduced operating expenses by saving over 1000 hours per month in each of their facilities and cut production cycle time by 23%.
*Source: PwC Covid-19 CFO Pulse Survey, June 2020
39% of CMOs want to prioritize customer experience, personalization and loyalty.*
It's hard to gain market share if you’re unable to extend your brand beyond a few products. Siloed IT systems can make it more challenging to have a single view of the customer—likely leading to poor customer service and high customer dissatisfaction. In order to grow market share and product offerings, integrate your reporting capabilities across your organization.
Faced by inconsistent customer experience across their large dealer network and lack of visibility between sales and service, this iconic motorcycle manufacturer needed to integrate their front and back office processes. By engaging with 3,000+ dealers across 40 countries early in the process, PwC helped lay out a multi-year digital transformational roadmap to improve their customer experience, operational efficiency and revenue growth. Powered by Dynamics and Power Platform, the manufacturer now has visibility across finance, operations, sales and service—and extended their brand, opening up new revenue streams and gaining market share.
A customer relationship management (CRM) system is meant to bolster marketing and sales alignment, but if its capabilities aren’t being maximized fully, it can lead to immature lead-generation processes, reduced sales engagement and potential revenue loss. Having a complete view of your customers and centralized data standards allows for better account management and insight.
In order to have a 360-degree view of their customers, an international insurance company looked to PwC for help consolidating data from six separate business units into a singular enterprise CRM system with Dynamics 365. The singular view provided more than 3,000 agents with better visibility into their customers’ needs, and provided over 200 end users with a more streamlined lead generation strategy that reduced manual administrative time. The centralized data standards, governance and reporting paved the way for future growth and scalability.
Poor data in, poor data out. By updating or adding a CRM system to your technology stack, you can better understand your customers, your sales teams can drive better outcomes and everyone can have access to transparent information. Having a full view of your customers in order to send them on personalized journeys is one element of a powerful marketing strategy that drives results.
A US non-profit organization helps its non-profit partners connect to job opportunities. But with outdated front-office systems and processes, significant lead times to close the loop from a there were significant lead times between a customer enquiry to a staffing solution, meaning fewer jobs were filled. By implementing Dynamics 365 and transforming their marketing and sales processes, as well as the journeys for over 2,000 non-profit partners seeking employment opportunities, they now have a uniform, automated platform to generate and score leads from online inquiries and to track ROI from marketing campaigns and events.
*Source: PwC US Pulse Survey, August 19, 2021
*Every PwC Dynamics project to date has successfully gone live