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Utility Edge

Modernizing systems and driving innovation for energy utilities

Think like a “non-utility.” Reinvest, reposition and accelerate your business model.

Utilities are under pressure to meet shareholder performance expectations through emerging technologies. Grid modernization, outdated legacy systems, an aging workforce and governmental regulations pose substantial challenges when addressing customer demands for affordability and providing reliable and environmentally sustainable options.

PwC’s Utility Edge solution modernizes models and processes for the regulated power and utility industry. Our suite of offerings helps embed a culture of innovation to expand and accelerate product development, enhance the customer experience, and improve operational excellence, safety, compliance and reliability.

A suite of offerings accelerating the implementation and adoption of tech-enabled systems across project lifecycles 

Accelerators and products reduce implementation costs and drive innovative work practices

Customer Empowerment

Leverage data-driven insights to help empower customer engagement and efficient delivery of seamless, exceptional experiences.

Plant Operations

Deliver operational plant efficiencies through digitally driven processes including asset, workforce and supply chain management.

T&D Operations

Optimize utility operations to support tech-enabled processes across asset management, workforce management, and supply chain management.

Asset Optimization

Leverage data to optimize the performance of physical assets and inform decisions that can help reliability and safety.

Capital Effectiveness

Execute across the asset project lifecycle from capital allocation and portfolio management to governance, project controls, technology, and analytics.

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Financial Operations

Improve financial insights by delivering on the principles of cost model simplification, work efficiency, prudent cost & regulatory recovery, operations based planning and process optimization.

Benefits that drive business

Field Operations

Delivered a new field operations experience in 6 months instead of the typical 12+ months, through an agile approach and preconfigured accelerators.


Reduced compliance fines by 50% with better information about assets and improved efficiency in addressing issues

Customer experience

Improved customer experience and reduced call volume by 12% by building an integrated digital customer experience.

Source: Based on PwC Utility Edge Integrated Solution experience. Individual client results may vary.

Innovation. Collaboration. Integration with financial, supply chain, risk management, customer, mobility, and geo-spatial systems. Speed to results.

Tomorrow’s transformation starts here, now. As one of SAP’s premier partners, we’ve introduced a formula that gets transformation done right. A unique equation that combines our deep sector expertise and business-led perspective with SAP’s innovation- powering software. Backed by our BXT approach and implemented right the first time, we help you accelerate growth and sustain value through user-centered transformation.

We have embedded our SAP best practices and expertise in a preconfigured solution called Industry Edge, based on SAP S4/HANA, SAP Integrated Business Planning, and Mii modules to demonstrate PwC’s end-to-end Digital Operations solution.

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As an Oracle Platinum Partner and Global Cloud Elite, PwC is leading the way in delivering predictable value with Oracle integrated solutions.

PwC’s BxT philosophy unites business perspectives, employee experience and technology enablement in our Oracle Cloud delivery to drive transformative business outcomes and sustainable change. Cloud-forward, tomorrow-ready, that’s how Oracle and PwC can help your business. Different, delivered.

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Transform with Salesforce and PwC and say hello to your new competitive edge. Tomorrow’s customer is already here. To help you meet their needs, we’re introducing a new equation that ensures every engagement is relationship-enhancing. Enabled by Salesforce, powered by business perspective, and geared for innovative experiences, the new value equation goes end-to-end with Salesforce to bring customers closer with every click.

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