Think like a “non-utility.” Reinvest, reposition and accelerate your business model.
Utilities are under pressure to meet shareholder performance expectations through emerging technologies. Grid modernization, outdated legacy systems, an aging workforce and governmental regulations pose substantial challenges when addressing customer demands for affordability and providing reliable and environmentally sustainable options.
PwC’s Utility Edge solution modernizes models and processes for the regulated power and utility industry. Our suite of offerings helps embed a culture of innovation to expand and accelerate product development, enhance the customer experience, and improve operational excellence, safety, compliance and reliability.
A suite of offerings accelerating the implementation and adoption of tech-enabled systems across project lifecycles
Accelerators and products reduce implementation costs and drive innovative work practices
Customer Empowerment
Leverage data-driven insights to help empower customer engagement and efficient delivery of seamless, exceptional experiences.
Plant Operations
Deliver operational plant efficiencies through digitally driven processes including asset, workforce and supply chain management.
T&D Operations
Optimize utility operations to support tech-enabled processes across asset management, workforce management, and supply chain management.
Asset Optimization
Leverage data to optimize the performance of physical assets and inform decisions that can help reliability and safety.
Capital Effectiveness
Execute across the asset project lifecycle from capital allocation and portfolio management to governance, project controls, technology, and analytics.
Financial Operations
Improve financial insights by delivering on the principles of cost model simplification, work efficiency, prudent cost & regulatory recovery, operations based planning and process optimization.
Case studies: How PwC’s Utility Edge Solution has helped our clients.
- Customer Empowerment
- Plant Operations
- T&D Operations
- Asset Optimization
- Capital Effectiveness
- Financial Operations
Customer Empowerment
Accelerating utilities CRM transformation powered by Salesforce
PwC’s Utility Edge Customer Empowerment solution helps utilities accelerate their transformation by providing the industry-specific CRM foundation and advanced, modular features that deliver an improved customer experience, customer empowerment, and increased agent productivity. The solution foundation is built on Salesforce, providing scalability and easy, point-and-click configuration. The best-in-class utility data model adapts the CRM model to fit the utility industry without locking clients into ongoing licensing agreements.
Plant Operations
Large electric utility services more than 1 million customers. Delivering supply chain transformation with T&D Operations Maximo and Plant Operations solution.
Client experienced significant time on scheduling practices, assigning work and service tickets. PwC implemented Click Field Utility Edge providing efficient and consistent work prioritization and routing by eliminating non value add time. Data was captured and validated electronically in the field leading to improved productivity and reduced overtime.
T&D Operations
Fortune 500 power company implemented Click Field Utility Edge
Client experienced significant time on scheduling practices, assigning work and service tickets. PwC implemented Click Field Utility Edge providing efficient and consistent work prioritization and routing by eliminating non value add time. Data was captured and validated electronically in the field leading to improved productivity and reduced overtime.
Asset Optimization
Fortune 200 global power company implemented Asset Performance Management Software
A Fortune 200 global power company faced pressure to standardize asset management, improve safety and reliability and optimize O&M and Lifecycle Costs. PwC scaled the asset management program to two T&D utilities and two generation facilities including hydro, renewables, and fossil units. PwC configured and installed Asset Performance Management software to measure and improve maintenance and operations, resulting in cost reduction. Reduced unplanned outages and improved operational effectiveness through predictive maintenance positioned the company as a data-driven, risk-informed, agile organization.
Capital Effectiveness
Fortune 500 global power company implemented 3-year program of transformation for cost, schedule, risk and reporting disciplines
Implemented 3-year program of transformation for cost, schedule, risk and reporting disciplines.
Capital Effectiveness led a 3-year program of transformation across the cost, schedule, risk and reporting disciplines, involving the selection, design and implementation of a new toolset; design and standup of a PMO, and design and implementation of a new framework of processes and procedures for project execution across the company. The delivery approach was enabled by proprietary pre-configured analytics, automations, and dashboard, including RapidQRA, KPI Visualization, Integrated Master Schedule Performance Analysis, and reporting dashboards
Financial Operations
Large power and energy company SAP S/4 roadmap and implementation.
A large power and energy company recently acquired a multi-segment utility with varied business processes and technologies that would eventually be retired and migrated to the parent company’s application landscape. PwC was engaged to lead a detailed fit-gap analysis reviewing the finance & accounting organization with a focus on process simplification and standardization across business units. Additionally, PwC leveraged the NextGen Utility Financial Operation’s FERC solution in SAP S/4 to create a “real-time” translation of transactions to FERC translation of transactions to FERC Accounts.
Benefits that drive business
Field Operations
Delivered a new field operations experience in 6 months instead of the typical 12+ months, through an agile approach and preconfigured accelerators.
Compliance
Reduced compliance fines by 50% with better information about assets and improved efficiency in addressing issues
Customer experience
Improved customer experience and reduced call volume by 12% by building an integrated digital customer experience.
Source: Based on PwC Utility Edge Integrated Solution experience. Individual client results may vary.
Innovation. Collaboration. Integration with financial, supply chain, risk management, customer, mobility, and geo-spatial systems. Speed to results.
Tomorrow’s transformation starts here, now. As one of SAP’s premier partners, we’ve introduced a formula that gets transformation done right. A unique equation that combines our deep sector expertise and business-led perspective with SAP’s innovation- powering software. Backed by our BXT approach and implemented right the first time, we help you accelerate growth and sustain value through user-centered transformation.
We have embedded our SAP best practices and expertise in a preconfigured solution called Industry Edge, based on SAP S4/HANA, SAP Integrated Business Planning, and Mii modules to demonstrate PwC’s end-to-end Digital Operations solution.
As an Oracle Platinum Partner and Global Cloud Elite, PwC is leading the way in delivering predictable value with Oracle integrated solutions.
PwC’s BxT philosophy unites business perspectives, employee experience and technology enablement in our Oracle Cloud delivery to drive transformative business outcomes and sustainable change. Cloud-forward, tomorrow-ready, that’s how Oracle and PwC can help your business. Different, delivered.
Transform with Salesforce and PwC and say hello to your new competitive edge. Tomorrow’s customer is already here. To help you meet their needs, we’re introducing a new equation that ensures every engagement is relationship-enhancing. Enabled by Salesforce, powered by business perspective, and geared for innovative experiences, the new value equation goes end-to-end with Salesforce to bring customers closer with every click.
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