Financial Retail Banking

In retail banking, growth, customer loyalty, cost, disruptive new technologies and risk are challenges that banks need to manage simultaneously. When formulating strategy, all of these elements must be considered.

New regulatory requirements, reduced spreads and increased risk management requirements have put enormous pressure on what were once profitable products and customer relationships. While scale at some institutions may allow for increased cost efficiencies, that alone will not drive future growth. New, disruptive technologies such as mobile payments present banks with new opportunities—if they act now. Waiting until later could present significant challenges.

Our services

To achieve their growth requirements, banks require improved and more tightly integrated strategies. At PwC, we assist retail banks with their most complex issues. Areas where we can help you include:

  • Retail unit strategy development
  • Sophisticated customer segmentation and analytics development
  • Payments: mobile, credit, debit
  • Channel optimization
  • Bank systems and platforms strategy, assessment and implementation
  • Product development
  • Lending programs: consumer, commercial
  • Mortgages: issuer, servicer


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