Careers in Internal Firm Services (IFS)

It takes talented people to support the US firm of the largest professional services organization in the world. Not all of us work directly with external clients. Some of our best people choose to apply their talents inside PwC.

What we do

As part of Internal Firm Services, you're serving an organization on par with many of our external clients. Our Internal Firm Services team consists of first-rate marketers, human resource professionals, computer technologists, knowledge managers, accountants, financial planners, administrators and leaders. Internal Firm Services staff are the people who make it work for the people who make it work for our clients.

Our Administrative Service team offers services to client service staff so they can focus on delivering the PwC Experience to our clients. Administrative Services has a broad range of roles including the leadership team, Executive Assistants, Administrative Support Concierge (ASC), myAdminConcierge (mAC) in Tampa and PwC office/client based, Dual Support Specialists (DSS), Office Services, Document Production, Records Management, Meeting and Events, and Project Management. The team works effectively and efficiently to deliver distinctive services to customers.

Our internal Cyber Security and Data Protection professionals run cyber capabilities with emphasis on detecting, responding and preventing cyber incidents within the PwC Network of Firms. They provide vulnerability and application assessments to identify and mitigate risks in IT systems.

The mission of the HR Shared Services Center (HR SSC) is to efficiently deliver superior human capital services and solutions in support of our internal client's business objectives and consistent with our Firm policies and values. The HR SSC is comprised of the Employee Knowledge Group, Learning Management, Change Management and Human Resources Operations-all working together to provide quality information and expertise to all US partners and staff on many areas.

Our Human Resource professionals are accountable for establishing and maintaining the processes and systems which enable the Firm to fully leverage the skills and talents of all our people. The HR functions help the local offices in driving the firm's people strategy, helping to create a unique people experience for each individual, supporting our firm wide values and working with the core competencies that measure and drive individual and firm wide success in the marketplace.

Infrastructure translates the strategies and policies of the Firm's leadership into processes and procedures that help serve the firm's clients. Specific elements of infrastructure include:

  • Procurement purchases capital and expensed equipment. They also manage vendor relationships for office supplies, review outsourcing arrangements, and work as a strategic advisor for other service arrangements.
  • Travel manages the US travel program, including managing our relationships with preferred airlines, hotels and rental car companies
  • Security reviews and recommends security policies and programs designed to protect the firm's people and assets.
  • US firm risk management is responsible for designing and implementing a holistic property and casualty insurance program that identifies, analyzes, accepts, reduces and finances all LOS exposures to the US Firm, enabling the firm to be flexible enough to withstand a broad array of long-term exposures and events.

The PwC United States IT organization deploys advanced technologies that enable the Firm to be successful in the marketplace. US IT delivers applications in support of core business functions like finance and human resources, and personal productivity tools that enable our people to work more efficiently and deliver the highest levels of service to our clients. Aligned with the Firm's business strategies, US IT provides technology tools for practice management, business development and regulatory compliance, and plays a critical role in protecting the Firm's information assets. The organization also provides technical support to all of PwC's US employees 24 hours a day, seven days a week. All of these services are provided through the following US IT Centers of Excellence.

  • Technology services manages the design, implementation and operations of technology infrastructure within PwC.
  • Development services develops, enhances and maintains both client- and nonclient-facing applications within PwC.
  • Business management focuses on aligning US IT's strategy and planning with the Firm's business planning cycle.
  • Tax technology provides the Tax practice with technology tools that create competitive advantage, drive strategic business growth and reduce inefficiencies.
  • Assurance IT/Knowledge management and advisory IT consult with and support the Assurance and Advisory practices in developing unique technology and knowledge management solutions to achieve their business objectives.

The Office of the General Counsel (OGC) is the U.S. Firm's legal department, providing dedicated legal support to the Firm. OGC divides its resources into six practice groups: litigation, counseling, corporate, commercial and employment.

The PricewaterhouseCoopers (PwC) Ethics & Compliance (E&C) Office advances and fosters integrity based decision making and conduct by PwC professionals throughout our organization. Our E&C team promote and monitor compliance with applicable external laws and regulations as well as internal policies and procedures, and thus help manage PwC's regulatory, litigation and reputational risk.

PwC's Marketing and Sales function is a client-centric, high-performing team that drives the Firm's priorities and long-term revenue growth by passionately positioning PwC as a distinctive brand in the marketplace. The role of Marketing is to develop and execute data-driven strategies to effectively and efficiently understand our customer's needs and interests to increase brand awareness and generate high margin demand.

PwC’s Network Information Security organization is tasked with designing, implementing and maintaining information security capabilities and services for the PwC Network of member firms. The organisation consists of highly skilled information security professionals across the globe that are focused on developing a leading security program across the Network of Firms, to foster clients trust in our ability to secure their most sensitive data, to better position PwC to address clients evolving needs and to harmonize the internal firm security strategy with client services go-to-market strategy. The group is leading PwC's Network Security Transformation Programme, which is a multi-year programme to enhance existing capabilities and build new capabilities to combat the ever more complex cyber threats.

Talent Acquisition is a team of recruiting professionals who are passionate about identifying and attracting talent for the firm. We build relationships with job seekers and candidates and partner with the business, while understanding the dynamic hiring needs of each business. Our team actively recruits for full-time employees at all levels, from entry level to experienced to executive, as well as fixed term, contingent, and flexible talent and supports the internal movement process between roles.

PwC's US Finance organization is a strategic business advisor responsible for managing the firm's financial risk, including: financial planning and reporting, data analysis, and assisting leadership with strategic and tactical matters. Services include: budget management, cost benefit analysis, forecasting needs, data and analytics related to portfolio performance, shared services and financing.

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