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Our journey as a responsible business

Over the past year, our people, our clients and our communities worked tirelessly to navigate a complex future for how we work, live and give back. Confronted by new challenges and higher stakes, our firm did the same. We worked to not only maintain, but enhance, our commitments as a responsible business leader and recognized that trust is the differentiator that will make it possible. That’s why we launched Tomorrow Takes Trust, a landmark three-year, $300 million commitment to embed trust-based principles into the core of today and tomorrow’s businesses. Within that commitment includes the PwC Trust Leadership Institute, which will equip more than 10,000 business leaders with the skills they need to build trust around tomorrow’s challenges and realities. Trust is how we will deliver sustained business outcomes and uphold our purpose every step of the way.

Engaging our people

Our efforts to build trust and make a meaningful difference extend from our people to our communities, which is why we encourage our people to take on issues that are important to them. Part of our commitment to our people includes facilitating volunteering and giving opportunities so that they can use their time, experience and financial contributions to influence real change in local communities.


Pro bono services for sustained impact

Through our skills based volunteering program our people harness their skills, experience and passions to help nonprofits solve complex organizational challenges. The activities led by our people have included problem-solving workshops, service as board directors, mentoring, digital and career skills teaching and more. In FY21, we also scaled Skills for Society to offer skills- based volunteering to more nonprofits, by providing 40 hours of utilization time to each of our people for time spent participating.

Pro bono value and hours delivered

Association of Latino Professionals for America (ALPFA) pro bono service

The ALPFA is the first national Latinx professional association in the US, with 95,000+ members. Its mission is to empower and develop Latinx leaders in every sector of the global economy. For our people, including partners like Elizabeth (Liz) Diep, ALPFA has been a valuable resource in their career journey. “ALPFA played a pivotal role in my success at the Firm as it provided me with a network of individuals that served as mentors and sponsors throughout my career,” she says. Our pro bono engagement with ALPFA was our opportunity to give back to an organization that has supported so many of our Latinx employees. Through the engagement, we helped improve the member and partner experience while identifying opportunities to enhance internal data management capabilities.


Our contributions

As our nation battled COVID-19 in the midst of social and racial unrest, the firm donated more than ever before—a 26% increase from FY20. We created matching programs to help amplify our people’s giving and allocate resources to put our money where our heart is and drive greater impact. Our people rose to the occasion and gave generously in response to pressing needs from the COVID-19 pandemic, to social justice and nonprofit organizations, as well as to underserved communities, donating over $33M to more than 13,000 organizations.

The PwC Charitable Foundation, Inc. has long been a leader supporting the people of PwC in times of need and investing in emerging and scalable solutions to help meet society’s greatest challenges in education and humanitarianism. To date, the Foundation has invested more than $140M to address these urgent issues. In FY21 the Foundation made commitments totaling over $15M to support COVID-19 relief, disaster recovery, the people of PwC, social justice reform and continued efforts to drive equity at scale.

The PwC Charitable Foundation, Inc.’s fiscal year extends from October 1, 2020–September 30, 2021.

Adnan Khan - Associate, Trust Solutions

When Hurricane Laura hit Houston, it destroyed Trust Solutions Associate Adnan Khan’s home and displaced his family. Two months later, Adnan, his wife and two young children were just starting to get life back on track when the flood-producing rains of Hurricane Delta began to fall. The PwC Foundation’s People Who Care Fund connected with Adnan immediately to provide support. “For the second time in seven weeks, my home was damaged and my family was displaced. I once again found myself commuting over an hour each way just to buy necessities and basic groceries to feed my kids. After living like this for so long, it was all starting to add up—both in dollars and wear and tear on my family. We were overwhelmed. The help gave us some peace of mind and allowed us to focus more of our energy on rebuilding.”

Operating responsibly during a pandemic

In a time of disruption that has tested people and systems around the world, our COVID-19 response has been grounded in our purpose and values. What we accomplished as a firm went beyond how we showed up as a business. It’s about how we showed up for each other. The firm focused on supporting the evolving needs of our people through financial support and enhanced benefits.

We gave mid-year raises, expanded the bonus pool and distributed a special “thank you” bonus to recognize our people’s incredible efforts during extraordinary times. We implemented “no video Fridays” to help combat video conferencing fatigue and “Fridays your way” to allow our people to focus on what they need to - dedicated time to take vacation, volunteer or work without interruption.

While our existing benefits and culture of flexibility helped to prepare for times of uncertainty, it was critical that we remained sharp and focused on meeting the evolving needs of our people, including enhanced mental health resources, expanded childcare support, group well-being sessions and extended paid leave options. And to recognize the importance of disconnecting, we began offering a vacation bonus of $250 when employees take a full week (40 consecutive hours) off, up to $1,000 or four times throughout the year.

Environmental sustainability

We have a long history of reducing our environmental impact, dating back to 2007 when we first began measuring our carbon footprint. Since then, we have become more sophisticated in our approach, namely the climate impact of our greenhouse gas (GHG) emissions, waste generated in our offices and engaging our people in environmental initiatives. We weigh our actions against potential harm to the environment, reduce that impact as much as practical and make investments to offset emissions for those parts of our impact that we can't yet reduce further. This is why we’re committed to a worldwide, science-based target to achieve net-zero greenhouse gas emissions by 2030.

We have reduced GHG emissions from our energy consumption by almost a third since 2015 through more effective use of our real estate and increased energy efficiency in our offices, approximately 60% of which are LEED interior certified. In addition, since 2013, we have consistently purchased RECs equivalent to our estimated annual electricity consumption, effectively bringing the emissions from this consumption to zero and making us 100% renewable.

For details on how we calculate emissions and for our process, please refer to our Carbon Methodology.

Explore the report

Building on a culture of belonging

We are taking bold steps forward to challenge the status quo, to hold ourselves accountable and to make progress in achieving our diversity, equity and inclusion aspirations.

We are human-led + tech-powered

We are equipping our digitally savvy community of solvers, to bring together our better selves with the greatest aspects of technology to turn today’s ideas into tomorrow’s solutions.

Leading with trust, transparency and purpose

In our FY21 Purpose Report, we share where we are in our commitment to diversity, equity and inclusion, our journey as a responsible business and how we combine the best of people and technology to deliver on our purpose.

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