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Leading with trust, transparency and purpose

FY21 PwC Purpose Report

A letter to our stakeholders

Our purpose—to build trust in society and solve important problems—is our North Star. It was our purpose, underpinned by our values, that got us through this incredibly challenging past year*. A global pandemic, economic turmoil, racial injustice, social and political unrest—all of which had a profound impact on our people, our communities, our stakeholders and the world at large. Given the events of the year, we had the opportunity to let up, but instead, we doubled down.  This was no time to shy away from our values. And in fact—leaning into our purpose with intentionality and an unwavering commitment—enabled us to make headway on 14 of our 18 indicators used to measure diversity and inclusion progress. It also helped guide our decisions, the ways we work and how we evolve. Embracing our purpose starts with our people—our community of solvers. Listening to them. Learning from them. Meeting them where they are, supporting them, fostering their career growth and working to build on our culture of belonging—both within and outside of our organization.

During this tumultuous year, we dug deeper into our purpose and values to guide the firm’s transformative shift into The New Equation—our new global strategy that outlines our innovative approach in how we will bring together our community of solvers in unexpected ways—bringing the best of people and tech to help our clients continue to build trust and deliver sustained outcomes. This landmark strategy speaks to the two most fundamental needs organizations are grappling with today. First, the urgency to successfully respond to and change in the face of the major shifts shaping the world: technological disruption, risks of climate change, fractured geopolitics, social tension and continuing effects of COVID-19. Second, the need to continue to build trust at a time when it is both more fragile and more complicated to earn. The two are interdependent and our strategy defines our vision for serving our stakeholders in a world that is irrevocably changed. 

In this report, we look forward to sharing where we are in our commitment to diversity, how we act with ethics and integrity, while honoring our responsibility to the communities in which we live and operate and how we are bringing together our better selves with the greatest aspects of technology to turn today’s ideas into tomorrow’s solutions. While there is no finish line, we recognize our most critical work lies ahead of us as we continue to bring equity, trust and purpose into every aspect of our business.

US Leadership Team


* PwC’s fiscal year extends from July 1, 2020 — June 30, 2021. The data and context in the report is from that time period, unless otherwise indicated.

“We have evolved into a community of solvers coming together in unexpected ways. We are bringing the strength of our people, capabilities and technology together to support our clients in building trust and delivering sustained outcomes for their businesses.”

Tim Ryan, US Chair and Senior Partner, PwC

Explore the report

Building on a culture of belonging

We are taking bold steps forward to challenge the status quo, to hold ourselves accountable and to make progress in achieving our diversity, equity and inclusion aspirations.

Our journey as a responsible business

We are accelerating action inside and outside of our firm, particularly in underserved communities disproportionately impacted by systemic societal issues, while managing our environmental footprint to create a more equitable society.

We are human-led + tech-powered

We are equipping our digitally savvy community of solvers, to bring together our better selves with the greatest aspects of technology to turn today’s ideas into tomorrow’s solutions.

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