
Beyond ownership - the new era of customer experience
It’s time for a new approach that doesn’t attempt to control the entire customer experience but instead empowers the key roles that influence it.
How are today’s top companies leveraging technology and innovation to craft more memorable experiences? How are leaders navigating the shift from ownership to orchestration? Your peers have the answers! With our Real Stories series executives share what’s working and not working in this new era of customer experience.
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Chief Customer Officer of Haleon, Joe Sta-Romana reveals shoppers are changing how they search for products online and how retailers are adapting to this new era of intelligent, intuitive product discovery.
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Discover how Adobe, Verizon, and ANA are redefining customer connections with a bold new approach. Watch the replay to discover why letting go can lead to greater success.
Welcome to the age of customer attraction. What capabilities allow you to attract and keep your customers happy?
It’s time for a new approach that doesn’t attempt to control the entire customer experience but instead empowers the key roles that influence it.
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