Secure, govern and manage human and non-human identities—including machine and agent identities—and privileged access across complex environments.

Identity & Access Management

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Overview

Digital transformation increases identity complexity across organizations. Fragmented identity and access management raises security risks, compliance issues, and operational friction, especially for high-risk systems and privileged accounts. Our Identity & Access Management Services unify governance, access provisioning, and privileged controls to ensure secure, scalable management of digital identities across complex enterprise and consumer environments.


Market trends

45%

of organizations are not "very capable" of withstanding cyberattacks targeting weak authentication and access controls

Source https://www.pwc.com/gx/en/issues/cybersecurity/global-digital-trust-insights.html
27%

of security leaders are prioritizing identity and access management for AI-enabled efficiency gains

Source https://www.pwc.com/gx/en/issues/cybersecurity/global-digital-trust-insights.html

Capabilities

Cloud‑ready identity foundations

As organizations operate across cloud and on‑premises environments, identity platforms must scale without introducing inconsistency or additional risk. We modernize directory services and integrate cloud‑based identity tools to support identity and access management across hybrid environments—strengthening identity foundations, so access remains consistent as environments evolve.

Identity governance

As identity populations expand across employees, partners, and customers, maintaining consistent oversight becomes more complex. We design and support identity programs spanning workforce and consumer identities, underpinned by Identity Governance and Administration frameworks and scalable target operating models. Through structured governance, access decisions remain controlled and defensible at scale.

Privileged access control

Privileged accounts present elevated risk when access to high‑value systems is not governed effectively. We secure privileged access across enterprise, hybrid, and operational technology environments by improving visibility and control over elevated accounts—strengthening oversight where risk is highest across critical systems.

IAM roadmaps

Short‑term IAM initiatives often address isolated issues without resolving longer‑term gaps in strategy and maturity. We develop execution‑ready, multi‑year IAM roadmaps informed by capability gaps, return‑on‑investment considerations, and benchmarking. This creates a clear, prioritized path forward, so IAM maturity progresses in a deliberate and measurable way

Vendor alignment

The IAM technology landscape includes multiple specialized platforms, making it difficult to align tools to long‑term identity objectives. We work with leading IAM vendors, including SailPoint, Palo Alto Networks/CyberArk, Ping, Okta, Microsoft, and other solutions, to support informed technology selection and alignment. This enables technology choices to reinforce the target IAM program rather than adding further complexity.

Strategy‑to‑execution support

IAM initiatives often stall between strategy definition and delivery due to competing priorities and limited coordination. We support organizations from strategic analysis through deployment using real‑time collaboration and delivery accelerators. This maintains momentum from strategy through delivery, so IAM initiatives move into sustained execution.


Use cases

As organizations accelerate digital transformation, identity environments often fragment across platforms, users, and access models—introducing security risk, compliance exposure, and operational friction. We establish consistent governance and access controls, including privileged access oversight, across complex enterprise, cloud, and operational environments—so you can move away from reactive fixes and maintain control as transformation scales. This includes human and non-human identities (NHI) such as machine identities and AI agent identities.

Operating across cloud and on‑premises environments often results in inconsistent access and siloed identity processes that surface during audits. We align IAM strategy, governance, and access models to address control gaps and improve consistency—so you can demonstrate defensible access management and reduce audit disruption as environments evolve.

High‑risk and operational technology environments rely on privileged accounts that are difficult to manage at scale. This challenge intensifies as organizations manage both human and non-human identities (NHIs) such as machine identities and agentic AI credentials. We strengthen visibility and control over elevated access across enterprise, hybrid, and OT systems—so you can reduce concentrated risk where system impact is highest.

Legacy identity platforms and short‑term IAM fixes stall maturity and allow risk to persist. We define clear, multi‑year IAM direction informed by capability gaps, ROI considerations, and benchmarking—so you can progress identity maturity deliberately and avoid repeating tactical remediation cycles.


Contact us

Sowvik Chakrabarty

Principal, Cybersecurity, Privacy & Forensics, PwC US

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