Employee Service Platform: Onboarding and Self-Service Solution

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Reinventing HR through seamless and effective innovation

PwC’s Employee Service Platform: Onboarding and Self-Service Solution, powered by Salesforce, is an employee engagement solution that enables a company’s workforce to find any information they need. Users can view an interactive dashboard to track their requests, access their payroll, view their benefits, and initiate a performance review. Employees also have access to other self-service options like Chatbots, Knowledge Base, and Case Submission, enabling a seamless and cohesive employee experience. This accelerator is built and packaged with Lightning Bolt.

Solution benefits

  • Artificial intelligent chatbots reduce or eliminate the need for human assistance to solve repetitive tasks
  • Employees view information about their onboarding, benefits, and more in configurable tiles on a central dashboard
  • Dashboard tiles are expandable, so users can click on the tiles to find more information and important links
  • With access to Knowledge articles, employees can use self-service, empowering them to solve their own issues
  • Employees can easily submit cases and view Knowledge articles related to their case category

Contact us

Reggie Walker

US Chief Commercial Officer, Global and US Salesforce Alliance Leader, PwC US

Stephanie Caliendo

Global Salesforce Alliance Director, PwC US

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