The insurance industry is going through a disruption caused by a number of things. Impact of digital, customer expectations, regulatory requirements, demographics and economics are creating the imperative to change. The customer journey is increasing in complexity as customer preferences shift from physical, to hybrid multi-touch, multi-channel interactions. Insurance buyers and agents are expecting and demanding a more convenient and transparent processes from insurance carriers. Carriers must get ahead of these challenges and retool to win in the next era.
Digital is rapidly transforming the way people discover, engage and transact with a business. Agents want carriers to take up more responsibility, improve relationship management and offer up customer insights and advice. They require stronger capabilities and transparency into a consolidated view of book of business view, work queue and alerts, modern tools and methods, with easy and efficient systems for quoting and binding.
Insurance carriers that leverage both physical and digital channels can create a future state experience to delight customers in unexpected ways.
To address these changing expectations from both the policy holders and distribution channels, PwC has developed a Distribution Management Solution, powered by Salesforce Financial Services Cloud. Our solution empowers sales offices and brokers with best-in-class tools to manage your relationships, agent/broker performance, and get full visibility of the broker book of business.
360 broker view: Track pipeline, activities, goals vs performance, tasks, and events for users, teams, offices or regions.
Increased collaboration and communication: Rapid, seamless coordination with Brokers/Agencies.
Reduced dependency on paper tracking: Provides a “single source of truth” for the field and leadership.
Data driven: Dynamic dashboards and key performance metrics provide easy to understand data for decisions.
Mobile App: Access to broker and opportunity information out in the field.
Collaborate on quoting and sales process, close faster.
Partner, Financial Services Lead, PwC US
Director, Financial Services, PwC US