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CLIENT
INDUSTRY
Technology, media and telecommunications
FEATURING
Oracle Cloud Financials and Procurement
75%
reduction in revenue booking time by automating recognition processes in Oracle
50%
of legacy reports streamlined, delivering clearer insights and greater operational efficiency
11
systems retired —boosting efficiency and reducing complexity
A unified cloud platform that drives efficiency so Twilio can innovate, scale and grow
Interview with:
Nate Troup
Senior Vice President, Global Controller,
Twilio
Interview with:
Krishna Akella
Director of Financial Systems,
Twilio
What sparked the need for change?
“As Twilio grew through acquisitions, each new company brought its own systems — leading to a fragmented tech landscape that strained controls, slowed financial close and complicated reporting. We needed a secure, scalable platform to unify operations and support both organic and inorganic growth. The goal: modernize beyond legacy tech and move to a single cloud platform to automate processes and strengthen controls.”
What solution did the teams unlock by working together?
“PwC brought together specialists in consulting, ERP and compliance to help us unify systems into Oracle Cloud ERP — delivering immediate impact. We rebuilt our chart of accounts for stronger visibility and control, laid the groundwork for product-level reporting and began onboarding vendors for real-time insight into accounts and invoices. With daily finance operations now centralized, we have complete, streamlined access to data in one place.”
Where did tech innovation meet human ingenuity?
“Moving to the cloud transformed our business. By unifying our ERP and standardizing processes, we strengthened controls across dozens of legal entities in 20+ countries and reduced risk across the board. Oracle gives us more secure, structured access to data — reducing time for teams to shift from manual tasks to analysis and strategic work that helps drive value.”
What was the real-world impact of approaching things differently?
“Together with PwC and Oracle, we embraced a builder mindset — pushing boundaries to create smarter, faster ways of working. This business-led, IT-enabled transformation brought our culture of innovation to life, streamlining core processes like invoice to cash by unifying billing, revenue recognition and reconciliation. It was more than a system upgrade — it was a shift in how we operate and scale.”
"Working with PwC and Oracle felt like a true collaboration. Together, we built a platform that not only strengthened our operations, but set us up to move faster, make smarter decisions and keep scaling with confidence."
CASE STUDIES. REAL IMPACT.
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