HonorHealth: Building a more agile enterprise with PwC and Workday

What sparked the need for change?

“Our old systems made everyday tasks harder than they needed to be. Finance and supply chain were in one system, HR and payroll in another, which meant our people were spending too much time on manual workarounds, duplicate data entry, and complicated approvals that slow operational processes. Closing the books or updating job structures took time the team needed elsewhere. Across the organization, employees were juggling multiple platforms for simple tasks—like onboarding, providing system access, or changing benefits—which could be confusing and time-consuming.

Moving to a single platform gave us a chance to simplify how we work, reduce complexity, and give our people tools that are practical and mobile friendly. Most importantly, it automated repetitive and administrative tasks, freeing up time to deliver higher-value work without adding resources.”

What solution did the teams unlock by working together?

“PwC helped us create a fit-for-purpose solution on Workday, shaped through hands-on design sessions with leaders and frontline staff. PwC also brought technical expertise and a sizeable team to help configure Workday, giving us structure without sacrificing flexibility. The result: A simplified, automated ERP that reduces manual work, standardizes approvals, and delivers greater clarity in how the system functions.”

Where did tech innovation meet human ingenuity?

“We designed the system around real people—new hires, managers, frontline staff—each with different needs. Teams tested prototypes, flagged roadblocks, and shaped the development of the solution. PwC’s technical know-how helped us move faster in adaption without losing flexibility. From COBRA reviews to open enrollment, each workflow is standardized, mobile accessible, and designed to function consistently across all levels.”

What was the real-world impact of approaching things differently?

“Workday changed how we work across our back-office teams. Finance now has faster access to data and improved visibility into performance. HR maintains cleaner data and clearer job structures to support planning. Supply chain approvals are easier to monitor. Several complex processes, such as onboarding and annual goal tracking, are now automated, with built-in checks to support compliance. Leaders across the organization also have access to real-time information to guide decisions.”