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CLIENT
Leading health tech organization
INDUSTRY
Healthcare
FEATURING
Workday
7
IT general controls brought into audit standards
12
months of supported system changes and access reviews
24%
fewer security groups to review — streamlining access oversight
PwC helped design and implement a more streamlined security model so the client can safeguard its Workday system
Ready for what’s next — with stronger controls and compliance
What sparked the need for change?
When a large health tech company expanded its Workday footprint to include financials, it faced new scrutiny from auditors — putting new pressure on its security and controls. With limited resources, the organization had to embed new financial controls and streamline existing ones without slowing down the business. Staying compliant meant moving fast and getting it right the first time.
What solution did the teams unlock by working together?
PwC worked alongside the client to reimagine core IT controls, policies and procedures — strengthening oversight across financial systems. Along the way, we streamlined Workday security, creating a more intuitive structure that’s easier to manage and scale. Together, we simplified access reviews and improved how configuration changes can be monitored.
Using Enterprise Control a PwC product we automated segregation of duties (SoD) reviews — shifting focus to high-risk access points and unlocking time savings and better insights. We assessed the client’s security environment and uncovered opportunities to help reduce duplication, like consolidating overlapping security groups and removing outdated elements. The takeaway? A cleaner security model that’s easier to manage, faster to navigate and built for better oversight.
Where did tech innovation meet human ingenuity?
Balancing compliance priorities with the company’s resource capacity was one of the keys to sustaining momentum. We automated wherever we could. And where manual controls were necessary, we redesigned them for speed and simplicity — helping reduce friction without sacrificing oversight. To integrate changes without disrupting operations, the company had PwC engage stakeholders across the organization and create control documentation to help support long-term operation. We also remained involved after the redesign to help with ongoing adoption and a smooth handoff.
What was the real-world impact of approaching things differently?
With PwC’s help, the company met audit milestones with confidence and strengthened its control environment. Seven key IT general control gaps previously flagged by auditors were resolved. Security groups assessed in access reviews were reduced by 24% — streamlining the process and making it easier to manage. Momentum gained: less risk, more control and a stronger position ahead of future audits.
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