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CLIENT
Global tax technology leader
INDUSTRY
Technology, media and telecommunications
FEATURING
Salesforce
Workday
33%
boost in configurable controls, reducing manual oversight and tightening process integrity
36%
of staff time freed up by saving 750 hours annually through automated risk and control procedures
27%
drop in user access violations, tightening security and reducing compliance risk
PwC embedded intelligent controls — so the client can move faster, lower risk and grow with confidence
PwC fused cloud systems with intelligent controls to drive lasting value
What sparked the need for change?
Midway through a major ERP overhaul, a global tax technology company realized the transformation wasn’t just about replacing systems — it was about redefining how the business operated. With Salesforce and Workday set to replace decades-old platforms, the team uncovered a critical gap: security, controls and compliance processes weren’t keeping pace with the speed of change. Rather than bolt on manual fixes after go-live, the client made a bold pivot — to hardwire trust, automation and oversight into the foundation of its new cloud environment.
What solution did the teams unlock by working together?
Together, the client and PwC designed a control environment that didn’t just provide assistance to the new systems from Day One — it elevated them. The PwC Workday and Salesforce certified control specialist mapped risk across each layer of the Salesforce and Workday landscape, embedding automated controls, real-time monitoring and smart guardrails directly into the cloud architecture. What emerged wasn’t just a secure ERP — it was a forward-looking, compliance-first model enabled by smart automation and built for scale.
Where did tech innovation meet human ingenuity?
The turning point came when the teams began translating control objectives into scalable, built-in automation. PwC brought deep expertise in Salesforce and Workday, helping the client uncover capabilities like Salesforce Shield event monitoring and Workday’s native compliance features. Alongside the system implementer and the client, PwC designed automated workflows for high-risk scenarios — from elevated user access to emergency changes — using our guardian suite to help speed implementation. The result: a future-ready control framework that adapts to business change without adding complexity.
What was the real-world impact of approaching things differently?
Redefining compliance as a design principle — not an afterthought — gave the client more than just stronger controls. It enabled faster execution, cleaner audits and sharper insights to drive confident decisions. By embedding controls into daily operations, the client reclaimed 36% of staff time, cut access risks by 27% and increased automation by 33%. With less risk, more automation and better data at its core, the business now moves faster — and stakeholders can have greater confidence in the numbers that matter.
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