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CLIENT
INDUSTRY
Insurance
FEATURING
Guidewire
AWS
Engineering and AI
5,800
submission quotes processed in first week after go-live
3.5B
historical data transactions processed upon go-live
140,000+
upgrade artifacts resolved with zero critical defects at go-live
Encova can rely on trusted, real-time data to power analytics, strengthen decision-making, and accelerate AI readiness
Interview with:
Casey Jordan
EVP and Chief Information Officer
Encova Insurance
Interview with:
Tracy Waldron
Director, Technology and Product Delivery
Encova Insurance
What sparked the need for change?
“Our legacy and on-premises systems served us well, but they weren’t built for where we needed to go. As customer expectations changed and our business continued to grow, it became harder to adapt quickly or tap into our data. We saw the opportunity to make a bigger move—one that would strengthen our core, simplify complexity, and make us agile enough to meet the current moment and plan for what’s next. Moving to Guidewire Cloud wasn’t just an upgrade—it was a strategic decision to modernize how we operate.”
What solution did the teams unlock by working together?
“With PwC, we modernized our Guidewire environment, migrated to cloud, remediated and modernized integrations to meet cloud security and Guidewire platform standards, and stood up a data platform designed for real-time decision-making. What stood out was the way PwC helped bring it all together—digital, core, data, infrastructure, testing, and performance—while keeping the business running. Every system came online fully operational, with real-time data and reconciliation down to the penny.”
Where did tech innovation meet human ingenuity?
“This transformation touched everything in our system, from cloud architecture to data pipelines, agent tools, and billing. PwC pulled in the right people across domains—cloud engineers, claims experts, data architects, cybersecurity—all working as one team. That cross-functional delivery helped us do more than execute a cutover. We rethought processes, simplified workflows, and gave our teams the confidence to move faster. That only happens when your delivery partner understands both the technology and the business.”
What was the real-world impact of approaching things differently?
“Go-live isn’t just a date—it’s a test. And we passed it with zero critical defects. From day one, we were running on a stable platform with 100% tested integrations and real-time data we could trust. That let us focus on outcomes, not issues. We’re acting on insights, not reconciling reports. And we’re now able to act faster, support agents better, and scale innovation across the enterprise.”
“Migrating to Guidewire Cloud was the critical step in modernizing our core systems. PwC helped us execute that transformation with precision and long-term vision.”
“Together with PwC, we built a trusted cloud platform and real-time data pipeline that gives us the confidence to act, not just report.”
PwC AND GUIDEWIRE ALLIANCE SOLUTIONS
PwC and Guidewire empower organizations to confidently solve their most important challenges and build trust in tomorrow.
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