Modernizing systems and driving innovation for energy utilities
Utilities are under pressure to to meet shareholder performance expectations through emerging technologies. Grid modernization, outdated legacy systems, an aging workforce and governmental regulation pose substantial challenges when addressing customer demands for affordability, and providing reliable and environmentally sustainable electricity.
PwC’s Utility Edge solution modernizes models and processes for the regulated power and utility industry. Our suite of offerings helps embed a culture of innovation to expand and accelerate product development, enhance the customer experience, and improve operational excellence, safety, compliance and reliability.
Utility Edge accelerates implementation and adoption of digital field and back office operations.
Here’s how we’re helping leading utility companies do just that.
A full range of integrated Salesforce Service Cloud and Salesforce Einstein AI capabilities.
Core finance and accounting capabilities for power and utilities clients.
A fully integrated digital asset of key utility operations applications including Maximo/SAP PM, ESRI GIS, Salesforce SDM & FSL, Talend and Blockchain.
Integrated asset management strategy as part of ERP / CMMS system.
An integrated set of capabilities backed by tools and products to deliver capital projects successfully.
Delivered a new field operations experience in 6 months instead of the typical 12+ months, through an agile approach and preconfigured accelerators.
Reduced compliance fines by 50% with better information about assets and improved efficiency in addressing issues
Improved customer experience and reduced call volume by 12% by building an integrated digital customer experience.
Source: Based on PwC Utility Edge Integrated Solution experience. Individual client results may vary.
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