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Profit improvement: Streamlining process flow

Beyond competitive supply and area demand, numerous factors directly affect a hospitality asset's cash flow. Marketing, product positioning, customer service levels and cost management are just a few of the many process-oriented factors that contribute to the profitability of an asset.

PwC Hospitality & Leisure specialists offer extensive operational, analytical and advisory experience for lodging investors, lenders, owners and management companies. This in-depth experience enables us to provide our clients with the unparalleled advice and support needed to enhance processes for cash-flow improvement, from single assets to entire portfolios.

How PwC can help you

Our specialists work with lenders, the brands, owners and management to assess both specific problems (such as an underperforming department within a property) and more general issues (such as property-, portfolio- or brand-wide customer service issues or procedural inefficiencies). Some areas that hospitality and leisure organizations often overlook are:

  • Analysis of real estate tax assessments during periods of revenue growth deceleration or decline
  • Technology enhancements that can reduce labor and/or increase revenue levels
  • More prudent business structures

Through management interviews, data gathering and analysis, process observations and best-practice comparison, our teams work with clients to identify and prioritize areas in which process-related changes will result in reduced expenses or enhanced revenue, offering significant improvements to cash flow. The process inefficiencies that make it difficult for employees to complete assigned tasks as directed are often related to inherent, systemic problems rather than the incompetence of the employee or management. Typically, process adjustments also cause an indirect improvement to property operations by addressing customer- and employee-retention issues and other customer-centric topics that affect a property’s ability to compete within a market.

Whether you need inefficiencies identified and business processes streamlined or need to take advantage of our in-depth sector and market knowledge for more complex business analyses, PwC Hospitality & Leisure specialists are committed to helping you improve your company's bottom line.

Contact us

Tyson Cornell

Private Consulting Solutions Leader, Chicago, PwC US

Eric Shin

Consumer Markets Tax Leader, PwC US

Tom Puthiyamadam

Digital Products & Consumer Markets Advisory Leader, PwC US

Melissa Palmer

Consumer Markets Assurance Leader, PwC US

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