2018 Digital IQ Oil and Gas Survey

Strategic goals drive technology adoption and implementation


PwC’s 11th Anniversary Digital IQ Survey: Oil & Gas companies must increase their focus on reskilling for digital operations to realize value from their technology investments.

Divergent digital aspirations

Strategic goals drive technology adoption and implementation. Like others around the world, executives in the Oil & Gas sector have varying aspirations for digital: to modernize their brand, to become more efficient, to change their core business model, and to break into new markets.

Yet executives in this sector may not be focused enough on digital transformation. Only 41% in Oil & Gas say all of their transformation efforts have a digital component, vs. 43% across other sectors; only 67% say they have a clear direction for digital transformation (vs. 69%). This could be because many are underestimating the consequences of not embracing digital—just 19% in Oil & Gas say they face a serious threat from digital disruption (vs. 31% of others).

The experience imperative

Customer experience is widely understood as a focus of digital strategy. Now, employee experiences must be transformed as well, as leaders rely on their workforces to drive transformation.

Oil & Gas executives say they are engaging the workforce with their transformation processes (55% say so, vs. 57% across other sectors), but lack the leadership prowess or strategic plans to encourage innovation. Like executives in other sectors, less than half of respondents from Oil & Gas say their workforce helps the workforce think in new ways, and lack of strategic emphasis is cited as a top barrier to effective management of the employee experience.

The path to value

Oil & Gas executives are focused primarily on cost savings and increased profits as they make investments in digital technologies; Oil & Gas firms are also focused on creating better customer experience. Most firms have yet to realize value in these areas: of those expecting value in cost savings or increased profits, less than one-quarter of Oil & Gas respondents have realized more value than expected. To increase the likelihood of realizing value from digital investments, executives should set a clear goal for digital transformation, and focus more on developing talent and leadership needed to make it happen.

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Michael (Casey) A. Herman

Michael (Casey) A. Herman

Energy, Utilities & Mining Co-leader; US Power & Utilities Leader, PwC US

Robert Baldwin

Robert Baldwin

Energy, Utilities & Mining Co-leader, PwC US

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