Helping telecom providers move faster, simplify complexity and build the foundations for sustainable growth.

Telecommunications services for growth and reinvention

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How telecoms can win in the age of AI

Perspectives from the Global Telecom Outlook 2025-2029

Overview

Building networks for what's next

The world runs on connectivity, and expectations have never been higher. Telecom providers need to expand networks, embrace cloud and AI, and meet rising customer expectations — all while managing complexity at scale. Our telecommunications consulting, deals and managed operations teams help you deploy capital, reduce cost of delivery and modernize operations so you can accelerate customer growth with confidence.


Market trends

331M

cell phones

Source https://www.consumeraffairs.com/cell_phones/cell-phone-statistics.html
159.6M

miles of fiber

Source https://www.nrtc.coop/fba-study-finds-need-for-more-fiber-infrastructure-is-underappreciated/#:~:text=Research%20firm%20RVA%20LLC%2C%20which,times%20more%2C%20the%20report%20finds
581,000

people are employed in the sector

Source https://www.bls.gov/iag/tgs/iag517.htm#workforce
$86.6B

of telecom M&A in 2025

Source Internal PwC analysis

Subsectors

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Deliver content at the speed of demand

The lines between telecom and media continue to blur. Streaming, live content, and on-demand services require networks that perform flawlessly at scale. We help telecom providers build the infrastructure, partnerships, and distribution strategies to deliver seamless content experiences—while capturing value in an increasingly competitive market.

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Power the platforms where players compete

Gaming demands low latency, high bandwidth, and always-on reliability. From cloud gaming to esports and immersive experiences, telecom providers are critical to the ecosystem. We help you build the network capabilities, edge infrastructure, and partnerships to meet the demands of today's gamers—and tomorrow's.

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Connect fans to every moment

Sports fans expect real-time access—whether they're streaming at home, in a stadium, or on the go. We help telecom providers deliver the connectivity that powers live broadcasts, in-venue experiences, and next-generation fan engagement. From 5G-enabled stadiums to global streaming distribution, we help you stay at the center of the action.

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Build networks ready for what's next

AI, IoT and edge computing are reshaping what networks need to deliver. Through telecommunications consulting, deals and managed operations, we help telecom providers modernize infrastructure, adopt cloud and AI at pace, and position themselves as enablers of digital transformation across industries. Stay ahead by building the technology backbone the future demands.

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Infrastructure built for carrier demand

For telecom providers, data centers are more than real estate—they’re a core part of network performance, service delivery, and customer experience. We help you plan, modernize, and operate infrastructure that supports interconnection, edge demand, and rising traffic volumes. By aligning capital deployment, operating models, and cost discipline, you can expand capacity with greater clarity and support long-term growth.


Capabilities

Deploy capital where it creates value

Capital decisions can unlock growth or increase complexity. Through our telecommunications consulting and deals experience, we help telecom providers deploy capital strategically across networks, spectrum, infrastructure and adjacent assets. From portfolio reviews to acquisitions, divestitures and asset monetization, we support disciplined execution that strengthens returns and aligns investment to long-term growth priorities.

Simplify and modernize your core operations

Legacy operating models and fragmented support systems can slow decisions and increase cost-to-serve. Our telecommunications consulting and managed operations teams help you reduce cost of delivery by simplifying platforms, automating processes and reshaping operating models. The result is a modernized, AI-enabled operational foundation that supports new services, faster change, and scalable performance.

Reinvent how you monetize connectivity

As top-line connectivity growth slows, competing on price alone puts margins at risk. We help telecom providers reinvent how value is created and captured—moving beyond volume-based connectivity toward differentiated offerings, smarter pricing and solution-led models. By combining customer insight, AI-enabled capabilities and operational discipline, we can help you protect pricing power, strengthen profitability and build growth that’s more resilient in an increasingly competitive market.

Build a cloud foundation for growth

Legacy infrastructure can limit speed and flexibility. We help telecom providers modernize operations by building cloud-native foundations that support cloud and AI at scale. A modern cloud environment lowers run costs, improves integration across platforms and creates the flexibility needed to launch new services and respond faster to market change.

Embed AI with trust and control

AI can unlock real value across networks, operations and customer interactions—but only when it’s scaled responsibly. We help telecom providers move beyond isolated pilots to embed AI across the enterprise with the right governance, controls and operating models in place. From network optimization to smarter decision-making, we help you apply AI in ways that support reliability, regulatory expectations and long-term trust—while delivering measurable business impact.

Equip your workforce for AI-enabled operations

Technology change demands new skills and new ways of working. We help telecom providers prepare their workforce to operate in cloud and AI-enabled environments — aligning talent strategy with modernized platforms and managed operations models. By reshaping roles, processes, and capabilities, you can support sustained transformation and scalable growth.

Turn regulation into a growth advantage

Telecom providers operate within complex regulatory frameworks that shape strategy, capital deployment, and market entry. We help you navigate regulatory complexity with confidence—strengthening compliance, improving transparency and building trust with regulators and stakeholders.

Strengthen resilience and energy efficiency

Rising energy costs and sustainability expectations are reshaping telecom economics. We help providers modernize operations and reduce cost of delivery by embedding energy efficiency, automation and smarter infrastructure planning into network strategy. By aligning sustainability with capital discipline and operational performance, you can strengthen resilience while supporting long-term growth.


Insights


“The telecom industry is reinventing itself in real time. We help our clients break free from legacy constraints, build agile and AI enabled operating models, and unlock value in ways that weren’t possible before.”

— Chase Bice,Telecommunications Leader, PwC US

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Contact us

Dallas Dolen

Dallas Dolen

Technology, Media and Telecommunications Industry Leader, PwC US

Conall Dempsey

Conall Dempsey

Technology, Media and Telecommunications Assurance Leader, PwC US

Lori Driscoll

Lori Driscoll

Technology, Media and Telecommunications US and Global Consulting Leader, PwC US

Tiffany Chu

Tiffany Chu

Technology, Media, and Telecommunications Tax Leader, PwC US

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