We help you strengthen resilience so you can adapt faster and recover stronger.
Crisis and resilience
Companies are encountering increasingly complex risks and heightened uncertainty that can disrupt their resilience. These risks include geopolitical tension, supply–demand stability, climate change, market competition, cyber threats, financial challenges, and regulatory changes, making it essential for companies to establish resilience programs, technology, and resources.
Without adequate preparation to address and respond crises, a company is likely to experience significantly adverse effects on its financial health, reputation, and operational capabilities. Such impacts can greatly hinder recovery efforts.
Furthermore, resilience is vital not only for current business operations but also as a fundamental component of long-term business strategy and objectives. Implementing a resilience program ensures preparedness for your business and also safeguards your customers, stakeholders, and shareholders.
We work collaboratively with you to enhance your organisation's ability to emerge from crises by understanding your business risks, optimizing your resilience program, and practicing exercises. This enables you to identify future challenges at an early stage and address them effectively.
Connecting risk, resilience and crisis
This diagram illustrates how risks can develop into disruptions and escalate into a crisis if not properly managed. When a disruption surpasses acceptable impact levels, it becomes a crisis. During a crisis, resilience plans may be overwhelmed, and the tolerable levels of impact may be breached. Crisis management capabilities should provide a flexible and dynamic approach that enables an organisation to handle unforeseen disruptions, continue delivering its strategic objectives, and return to a viable operating state amid extreme uncertainty.
Organisational resilience helps limit the severity of impact and facilitates faster recovery to acceptable operating levels over time. The purpose of resilience is to have measures in place that enable an organization to withstand or absorb risks if they materialize, and when this is not possible, to respond appropriately to minimize impacts and remain within predefined tolerances. Every critical component, system, service, process, or activity should be resilient, recoverable, or have continuity plans in place.
Organisational resilience: Readiness for the unexpected
1. Evaluate the existing level of resilience maturity, covering the resilience framework, processes, awareness, and technological resources.
2. Create and continuously update response plans to reflect changing threats, business goals, organisational strengths, and stakeholder requirements.
3. Perform frequent scenario-driven exercise to test the plans and engage senior management during the exercise.
4. Enhance organisational resilience by deploying appropriate technologies and fostering awareness initiatives.
How our crisis and resilience services can help you
Working as part of our Global Crisis Centre we bring together multidisciplinary experts from across the PwC network, so while you won’t always know what will happen, or how things will play out, you will know you’ve got the right team by your side.
Crisis management and resilience services
PwC's Global Centre for Crisis and Resilience has a tested and proven methodology of preparing and responding to crises as well as building resilience for all types of organisations.
- Crisis preparedness
- Crisis responses
- Resilience capabilities
- Resilience offerings
Crisis preparedness
- Crisis plan development
- Crisis communication plan development
- Crisis training, exercise and simulations
Crisis responses
- After crisis-action review
Resilience capabilities
- Business continuity
- Disaster recovery
- Physical security and emergency planning
- Cyber resilience
- Supply chain resilience
- Financial resilience
Resilience offerings
- Resilience maturity assessment
- Business resilience programme design
- Critical business services mapping
- Resilience leadership training and technology enablement of business resilience programme
Crisis and resilience thought leadership
Emerge stronger through disruption
As businesses experience disruption, how they respond can determine their ability to recover and emerge stronger. In each episode of our series, PwC specialists discuss the challenges and opportunities facing business leaders in today’s environment of global uncertainty.
