PwC Indonesia Transparency Report 2024

At PwC, quality service is defined as consistently meeting stakeholder expectations and adhering to all relevant standards and policies. This commitment to quality is fostered across a network of 364,000 people, emphasising collective responsibility. Enhancing this culture of quality is a key focus for both global and local leadership, and it significantly influences their performance evaluations. Each PwC firm is required to maintain a comprehensive System of Quality Management (SoQM), conduct annual performance assessments, and report the results to global leadership. If the results fall short of expectations, a remediation plan is implemented with local leadership held accountable. As the services and stakeholder needs evolve, PwC continually reviews and updates its quality management systems and invests in programmes to improve service quality.

PwC's people strategy, part of their New Equation business plan, aims to be the top developer of talent by boosting agility and confidence among employees in a fast-changing world. This involves:

1. PwC Professional Framework: Sets behavior standards for employees to build trust and tackle big challenges.
2. Resilience and Well-being: Focuses on supporting employee health and developing inclusive leaders.
3. Career Development: Ensures employees are in suitable roles and offers growth opportunities through training, on-demand learning, and coaching. The training includes webcasts, podcasts, articles, videos, and e-learning for personalized learning.
4. Professional Credentials: Encourages achieving credentials through consistent exams and certifications to maintain service quality.
5. Promotion Paths: Provides tailored career advancement to help staff balance work and personal life, especially when preparing for exams.
6. Global Curriculum: Offers training on auditing, tools, and risk areas to improve skills and encourage a sceptical approach. The curriculum is flexible and can be adapted to local needs, ensuring a skilled and adaptable workforce.

PwC's approach to ensuring the quality and effectiveness of audits is underpinned by significant investment in the skills and development of its people, focusing on recruiting professionals with inquisitive minds and comprehensive business knowledge necessary for interpreting insights and delivering high-quality client service and compliance. Feedback from stakeholders and regulatory inspection findings are pivotal in shaping this people strategy. In conjunction, PwC strives to be a leader in audit technology, making a global commitment to cutting-edge technology that enhances audit quality and provides greater insights to clients, thereby maintaining stakeholder trust. As part of the PwC network, PwC Indonesia utilises the PwC Audit, a uniform audit methodology aligned with the International Standards on Auditing (ISAs) and supplemented by additional PwC policies and guidance, ensuring compliance with both ISAs and the similar Indonesian Standards on Auditing (SAs). This common methodology provides a framework for consistent adherence to professional standards, regulations, and legal requirements across all PwC firms.

Our firm’s System of Quality Management (SoQM) includes a number of ongoing monitoring activities aimed at identifying whether the SoQM is operating effectively to provide reasonable assurance that our assurance services engagements are performed in compliance with laws, regulations and professional standards. Amongst others, our ongoing monitoring activities includes the performance of real time assurance reviews and a number of assurance quality indicators.