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Crisis response team

Centralised leadership for your response

The crisis response team is the engine that brings your organisation’s crisis strategy to life. The team serves as the primary decision-making body, manages all facets of your crisis response, and coordinates the effort across your organisation.

70% of organisations had a designated core response team in place prior to the COVID-19 pandemic.

Source: PwC’s Global Crisis Survey 2021

Mobilising your core response team

During a crisis, how swiftly and effectively an organisation is able to mobilise operations depends upon planning and preparation.

Likewise, the ability to synthesise learnings to strategise for future disruptions depends upon execution of a thorough, clear plan, initiated and led by a centralised crisis response team.

Your core team:

  • Organises and tracks response and remediation activities

  • Establishes clear ownership and accountability

  • Aligns all tactics, processes and decisions with the organisation’s strategic objectives

5 solutions to help your crisis team prepare

Crisis preparedness assessment icon

Crisis preparedness assessment PwC’s proprietary, web-based platform quantifies and benchmarks your readiness to respond to a crisis.   

Crisis management program design icon

Crisis management program design Establishing, communicating and practicing an enterprise-wide response program helps organisations navigate crisis with confidence.

Crisis plan development icon

Crisis plan development A crisis plan provides structure and guidance. Enterprise-wide disruptions provide an opportunity to review and refine existing plans to incorporate learnings and feedback from key stakeholders.

Crisis exercises and simulations icon

Crisis exercises and simulations Crisis exercises help organisations better understand and build confidence in response capabilities. Simulations are calibrated appropriately to stress an organisation's capabilities without breaking them.

Crisis training icon

Crisis training A regular cadence of training sessions, coupled with an ongoing awareness program, helps an organisation prepare for a disruptive event.

The right team for your team

With PwC, your crisis response team is backed by a global leader in crisis management. We understand the nuances of crisis situations and how to link the right leaders to each challenge.

We’ll help you develop and execute an integrated response based on facts and aligned to your guiding principles, applying our built-for-purpose tools and proven methodologies.

Disruption is inevitable. And it can occur at anytime.

We’re ready to support you as you mobilise, stabilise, strategise and emerge stronger from crisis.

Contact PwC's Global Crisis Centre

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Contact us

Kristin  Rivera

Kristin Rivera

Global Forensics Leader, PwC United States

Melanie Butler

Melanie Butler

Partner, UK Territory Crisis Leader, PwC United Kingdom

Dave Stainback

Dave Stainback

Principal, US Territory Crisis Leader, PwC United States