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Enabling the next generation of insurance operations
PwC and FINEOS
Modern insurance starts here.
As employee benefits, life, accident and health insurance carriers navigate legacy systems and rising digital expectations, the cloud-native FINEOS AdminSuite on the FINEOS Platform streamlines end-to-end insurance operations—from quote to claim—while improving engagement for employers, employees, and brokers. Building on shared client work since 2019, PwC and FINEOS formalized an alliance in 2023, combining industry expertise and a market-leading platform to help insurers modernize, manage risk, and scale across the insurance lifecycle.
About FINEOS
FINEOS is a global leader in core systems for employee benefits in the global life, accident, and health insurance industry. Trusted by the world’s industry-leading group and individual carriers, the FINEOS Platform is purpose-built to help streamline complex insurance administration across:
- FINEOS AdminSuite: A holistic suite for policy, billing, absence and claims management
- FINEOS Engage: A digital engagement layer helping deliver seamless interactions to employers, employees, and brokers
- FINEOS Insight: A strong analytics engine that enables actionable, data-driven decision-making
Built on an API-first, cloud-native architecture, FINEOS enables flexible, scalable modernization — and enables compliance with evolving regulations such as FMLA, ADA, PFML, and more.
Our role in your transformation
Through our alliance with FINEOS, PwC helps life, accident, health, and employee benefit insurers accelerate modernization, reduce implementation risk, and deliver meaningful value—fast. Our insurance transformation services are built on deep industry expertise and proven delivery methodologies.
We can provide:
- Sector-Specific Insight across group benefits, voluntary products, and public insurance programs.
- Specialized Talent including consultants and engineers—sourced globally leveraging PwC’s Acceleration Centers— with deep experience in core system implementation and integration.
- Business and Technical Accelerators for agile delivery, future state operating models, middleware architecture, data warehouse modeling, AI-driven migration and more.
- End-to-End Transformation Enablement augmenting your team with experienced leaders in roles like release train engineer and ancillary workstream leads—helping close important gaps and drive future-state design across core insurance functions.
Together with FINEOS, we enable:
- Streamlined digital administration of disability and leave programs
- Real-time claims processing and adjudication
- Scalable policy and billing modernization
- Enhanced user experiences through omnichannel engagement
- Built-in compliance with evolving U.S. and global regulations
- Actionable insights via embedded analytics and AI
Whether you're replacing legacy systems or launching a future-ready benefits ecosystem, PwC and FINEOS can help you unlock operational effectiveness and deliver better outcomes—for your carriers, employers, and members.
“We’re proud to work with FINEOS to help insurers navigate today’s complex landscape and prepare for tomorrow’s opportunities. This alliance combines industry-leading technology and practical industry insight to accelerate transformation and helps deliver a better experience for both members and employers.”
Rima Safari,Principal, FINEOS Alliance Leader, PwC US{{filterContent.facetedTitle}}
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