Reinvent customer experience with AI-powered contact centers

PwC and AWS help organizations transform contact centers into intelligent, scalable platforms that help improve customer satisfaction, reduce costs, and drive measurable business value.

1 in 3

customers stop buying from a brand due to poor customer experience

PwC Customer Experience Survey 2025

20-50%

reduction in average handle time with AI-powered content centers

PwC analysis based on client engagements

30-40%

potential cost reduction with AI-powered contact centers

Gartner, Inc. 2024. Magic Quadrant for Contact Center Infrastructure.

Customer experience is a growth imperative
The modern contact center is an intelligence engine
Powered by AWS, Transformed by PwC

Customer experience is a growth imperative

Rising expectations
Seamless, personalized interactions are now a baseline

Fragmented systems
Siloed tools often create inconsistent experiences and operational inefficiencies

Real business impact
Poor CX can drive turnover, lost revenue, and rising service costs

The modern contact center is an intelligence engine

Powered by AWS, Transformed by PwC

AI-powered contact center

Omnichannel engagement across voice, chat, messaging

Built-in AI, analytics, and automation

Unified customer ecosystem

Integration with CRM, data platforms, and enterprise systems

One connected view of the customer journey

Intelligent orchestration

Predictive routing and intent detection

Real-time agent assist and sentiment analysis

Your contact center is talking

Discover the power of AI-powered customer engagement

Making connections count

PwC and AWS reinvent the contact center

Contact us

Adam Hood

Principal, AWS Data & AI Leader, PwC US

Alex Halper

Managing Director , PwC US

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