Unlock more value from your cloud applications to free your teams for modernization and innovation.
Tech Operation Managed Services for Cloud
Overview
You know where your business needs to go. We can help you take it there. Your applications are a significant investment—but too often, IT teams are stuck maintaining them instead of realizing their full potential. Our Application Evolution Services handle support and maintenance while evolving your applications to deliver real business outcomes. Backed by deep industry experience and alliances with leading platforms, we help you get more value from your investments so you can focus on strategic priorities, not operations.
Market trends
Capabilities
- Flexible services
- Performance-driven outcomes
- Technology-enabled support
- Solution evolution
- Application Evolution Services – Oracle
- Application evolution services – SAP
- Application security and controls
Flexible services
Move effort from day-to-day support and maintenance to improving and evolving your applications. Our flexible model scales with demand, covering application and data maintenance plus targeted enhancements—so you can invest more when priorities shift and pull back when they don’t. This frees up your IT teams to focus on new capabilities that drive the business forward.
Performance-driven outcomes
Reduce effort and cost while delivering measurable business value. Our sustain services cover triage, user support, incident and root-cause management, security and controls, and sprint-based enhancements—all measured against KPIs tied to your business goals.
Technology-enabled support
Use proven tools and accelerators to reduce support effort through monitoring and automation while enhancing the end-user experience. Role-based dashboards put the right insights in front of the right teams, and AI/ML and analytics help shift from reactive firefighting to predictive, proactive service management. PwC Outcomes Hub supports this approach with test automation, Change Navigator, enterprise controls, and unified monitoring.
Solution evolution
Continuously evolve your solution from assessment through deployment. We provide health checks, release management, incremental enhancements, and new development while helping you adopt new features and functionality, expand to new geographies, and roll out new modules. We also embed automation and AI-enabled capabilities to improve availability, speed delivery, and drive efficiencies across your application.
Application Evolution Services – Oracle
Accelerate value from your Oracle Cloud investment with our Oracle Application Evolution Managed Services. Our GenAI-enabled operations model helps reduce risk and keeps the platform continuously evolving. We align to your priorities and adopt Oracle releases in a controlled way, so you realize new capabilities faster with less disruption.
Application evolution services – SAP
Evolve SAP beyond the initial go-live. We combine deep SAP and industry experience to help you deliver faster IT and business outcomes, adopt new capabilities with confidence, and improve speed to market. Our managed services provide the structure and capacity to run, enhance, and continuously modernize SAP as priorities change.
Application security and controls
Protect your applications and data with the right security models and controls. Across SAP, Oracle, Salesforce, and Workday, our Application Security and Controls Monitoring Managed Services helps automate time-consuming control monitoring and testing. You reduce manual effort and get timely, actionable insight into the health of your application control environment.
Use cases
We helped a large healthcare organization move from fragmented testing to an enterprise-wide quality engineering model. We established a centralized Test Management Office, embedded automation and modernized test data management to enable faster releases, stronger governance, and more predictable delivery.
A large homebuilding company wanted more reliable releases across a fragmented application landscape, but quality practices varied by team and automation was limited. We set up and ran a Quality Engineering Center of Excellence to standardize delivery and shift testing earlier in the lifecycle. Adding role-based dashboards and CI/CD-aligned automation, we helped improve transparency and reduce manual work. The outcome was smoother, more predictable releases and a stronger culture of engineering-led quality.
One of the leading US homebuilders launched a multi-year outsource-to-insource program to reduce technical debt, strengthen security, and improve reliability. We led a risk-managed transition across application support, infrastructure and cloud, end-user services, and NOC/command center operations, backed by an automation- and AI-first approach. This improved day-to-day service performance and visibility, shifting teams toward outcome-based delivery.
A global building products manufacturer needed to unify fragmented operations and modernize SAP support as it expanded internationally. We implemented a global managed services model, enhanced SAP application support, and introduced operational insights to improve performance and decision-making. We also established an innovation council and upskilling program to embed continuous improvement—resulting in a more resilient operating model, improved efficiency, and capacity for ongoing modernization.
Ongoing acquisition-driven growth required a global logistics company to onboard new businesses into Oracle Cloud while maintaining compliant, controlled finance operations across regions. We provided managed, flexible Engineering Ops capacity with specialized finance SMEs to run end-to-end M&A rollout delivery, accelerate required controls enablement, and support critical integrations across the finance ecosystem. This laid the foundation for a more unified ERP and a repeatable model for faster, lower-risk integration of future acquisitions.
Insights
“Going live with cloud applications is just the starting point. The real value comes from evolving them over time to meet new business needs. We help your business move beyond traditional support models to an approach that maintains, extends, and improves applications so your investment keeps working harder.”
Jeff BakerPrincipal and Technology Managed Services Leader, PwC USCase studies
Recognition and awards
