Application Evolution Managed Services

As organizations prepare to go-live with their cloud technologies, it will require moving away from legacy, siloed and tech-focused support models to an integrated business-led operating model where business and IT functions work seamlessly together to drive and deliver value from their cloud application investments.

Organizations often face challenges delivering the expected value and ROI for many reasons, including:

  • Scarcity of talent with the right experience and skills
  • Operating support model not designed for cloud SaaS applications
  • Lack of flexibility and scale to deliver solution enhancement
  • Limited ability to build or leverage automation capabilities
  • Competing business priorities causing resource constraints
  • Limited experience with cloud release management

How can a new equation for business application evolution change everything?

You know where your business needs to go. We can help you take it there. In addition to supporting your core “keep-the-lights on” functions, we can help you drive application outcomes and capture the power of your applications through our evolution services.

PwC’s Application Evolution Managed Services are designed to not only support and maintain cloud applications, but evolve the solution to realize greater business value. Our managed services teams provide the capabilities and flexibility organizations require to thrive and evolve in an ever-changing environment. This, in turn, enables organizations to focus on their business rather than operations.

Guidewire

Strategically transform your businesses and maximize your insurance technology investment for internal customers, agents, and claims personnel.

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Oracle

Keep pace with continuous change and maximize business value from your Oracle products.

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SAP

Experience increased performance and transformational value from your SAP systems.

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Salesforce

Stay ahead of the competition with continuous improvement and enhancements that evolve with your business.

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Workday

Accelerate your Workday investment by fully harnessing your data to deliver on strategic business outcomes.

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Application Security and Controls

Ensure your applications and data are secure with the right security models and controls to protect your organization and your tech investments.

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PwC’s Application Evolution Managed Services are built to evolve and drive outcomes

Application optimization and evolution

  • Health Check / Assessment
  • Release management
  • Incremental functionality
  • Optimization
  • New development
  • New module deployment

Application sustain and maintain Triage

  • User support / Service requests
  • Incident / Problem / Root cause management
  • Application security and controls
  • Agile enhancement delivery

PwC Outcomes Hub

  • AI / ML
  • Analytics and insights
  • User experience
  • Testing automation
  • Change navigator
  • Enterprise controls
  • Monitoring

Delivery-focused on sustained business outcomes

Flexible services
Shifting effort from support to evolving the application to drive value in a flexible model that provides the ability to invest as business demands dictate.

Performance driven
Trusted high-quality application services that maintain trust and confidence of business stakeholders, performed with minimal effort/costs.

Technology enabled
Leverage tools and accelerators to reduce support efforts through monitoring and automation, provide business users a high-quality experience and deliver actionable insights.

Solution evolution
Evolve your solution through innovation, consumption of new features / functionality, deployment to new geographies and automation enablement to drive efficiencies across your applications.

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Greg Ruebusch

Principal, Application Evolution Services, PwC US

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