HR’s AI moment is now.

HR Strategy and Operations

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Overview

The picture's starting to shift. Success with AI in HR is becoming visible—we can now see what it looks like to build a leading-edge operating model. We partner with CHROs to transform how your business runs: through the systems you build, the people who power them, and the industry expertise that connects it all. Together, we drive strategic change, elevate employee experiences, lower costs and accelerate business results.


Market trends

91%

of HR leaders say they’ve achieved or expect to achieve an enhanced employee experience by adopting GenAI

Source https://www.pwc.com/us/en/services/consulting/human-resources/organization-design/talent-strategy/workforce-radar.html
76%

of upper management say they have adopted the use of GenAI in daily work

Source https://www.pwc.com/us/en/services/consulting/human-resources/organization-design/talent-strategy/workforce-radar.html
20%

But just 20% of employees say they have done so – leaving a significant gap.

Source https://www.pwc.com/us/en/services/consulting/human-resources/organization-design/talent-strategy/workforce-radar.html

Capabilities

HR design

Collaborating with Chief Human Resource Officers (CHROs), we drive HR alignment with business priorities by shaping workforce strategies, future service models and transformation KPIs.

AI and service delivery today

We assess HR operating models and restructure service delivery to create a fit-for-purpose HR function that balances scalability, intelligence and automation with a focus on employee experience in the moments that matter.

Accelerate digital platforms

Our digital HR team leverages deep capabilities in Workday, SAP SuccessFactors, Oracle HCM, Dayforce, ADP, and UKG to streamline configuration, enhance features, and reduce redundant processes.

Data-backed transformation

Turn HR from a cost center into a strategic advisor with our Saratoga benchmarking and workforce analytics that stretch ROI, uncover operational gaps and reveal automation potential.

Extract more HCM value

Our proprietary Next Level HR Human Capital Management (HCM) diagnostic reveals gaps in your platform’s ability to meet strategic goals and provides an AI-powered roadmap to boost usability and user adoption.

Agile decision making

Why wait months? Fast forward extensive planning into a few days with our facilitated alignment sessions that help co-design change paths, future roadmaps and success measures.


Technology


Insights


Because of HR's function, roles, and responsibilities, and its key position within an organization, it will be a critical player in driving a company's new or refined strategy and ways of working over the next three years.

PwC’s Workforce Radar Report

Case studies


Contact us

Dave Eberhardt

Principal, Advisory, PwC US

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