AI-led managed services that can reduce run costs, power continuous evolution, and move SAP from reactive support to measurable outcomes.
SAP Application Evolution Services
Overview
Your IT teams strive to evolve SAP capabilities and drive innovation, but too often they're stuck in delivering reactive support. We bring a flexible, AI-led operating model designed to operate (stabilize and simplify), enhance (automate and improve), and evolve (innovate and transform). We enable our AIOps framework to help reduce manual effort and recurring issues, improve delivery of enhancements, and free capacity for higher-value transformation—measured with business-aligned outcomes, not just tickets
Market trends
Capabilities
- Intelligent service management
- DevOps and engineering acceleration
- Unified observability
- Continuous innovation
- Flexible operating model (FlexOps)
- Business-aligned performance metrics
Intelligent service management
We embed intelligence across every service layer—with agentic AI and automation powering the service desk. AI-assisted ticket triage and routing, automated knowledge capture, and predictive issue detection enable shift-left support and self-service expansion so you can cut manual effort, stabilize SAP operations, and improve service quality.
DevOps and engineering acceleration
Slow release cycles and rework can drain capacity. We accelerate SAP delivery with automated testing and regression, plus AI-assisted spec and code generation across DevOps. This helps reduce defects and operational friction while speeding time to value for enhancements and new capabilities.
Unified observability
Blind spots across applications, infrastructure, and vendors create risk. We provide near real-time visibility across your SAP landscape, with cross-vendor transparency that simplifies multi-vendor ecosystems. Data-driven service optimization and proactive detection and resolution help you improve reliability and resilience while reducing disruption.
Continuous innovation
Free your teams to focus on transformation work that creates new capabilities. We embed AI responsibly across IT operations, supported by a structured innovation backlog and automation roadmap that is aligned to your business priorities. Backed by deep functional and technical experience across ERP, supply chain, finance, data, and cloud, we help you turn ideas into delivered improvements.
Flexible operating model (FlexOps)
Reduce the cost of SAP run operations without sacrificing quality. FlexOps provides right-sized capacity and structured demand management so spend stays aligned to business needs. Streamlined processes and automation remove unnecessary effort, so your teams can spend less time on day-to-day maintenance and more time delivering the change the business needs.
Business-aligned performance metrics
Ticket counts and system uptime don't tell the full story. We move beyond traditional ticket-based reporting toward outcome-driven performance visibility—measuring business process health, value delivered, and results that strengthen alignment between IT and the enterprise.
Use cases
We helped a leading global biopharma company move from legacy Oracle to a global SAP platform, with integrated governance, stage-gate controls, and a co-designed global SAP Center of Excellence. Structured enhancement governance and hands-on user coaching supported a zero-disruption go-live and a scalable, compliant operating model.
A global biotech manufacturer launched a multi-year “SAP First” transformation to scale for growth. Through SAP Evolution Labs, we co-designed a global SAP Center of Excellence with integrated governance, stage-gate controls, and structured enhancement prioritization. The program supported a zero-disruption go-live and a repeatable model for continuous improvement.
Rapid global growth drove a Fortune 500 biopharma company to move from Oracle to SAP S/4HANA. We delivered a cross-platform SAP and life sciences solution, then transitioned into managed services for a smooth, low-risk handoff. IT now supports the business with a steady pipeline of enhancements that improve efficiency and power new capabilities.
A global building products manufacturer needed to unify fragmented operations and modernize SAP support as it expanded internationally. We implemented a global managed services model, enhanced SAP application support, and introduced operational insights to improve performance and decision-making. We also established an innovation council and upskilling program to embed continuous improvement—resulting in a more resilient operating model, improved efficiency, and capacity for ongoing modernization.
Technology
Insights
Clients tell us the same thing: they're tired of paying for reactive support that doesn't move the needle. What they actually need is an SAP partner that will deliver AI-enabled Support and Evolution Services while also advising them on where they can extract the most value from SAP. That's what we're solving for, using AI to reduce manual effort, stabilize operations, and create room for the outcomes that matter to the business.
Bill StrasserPrincipal and Offering Leader, PwC USCase studies
Recognition and awards
