We help you run, stabilize, and continuously enhance your Oracle Cloud environments—without slowing the business. We combine deep Oracle expertise with an evolution-first managed services model built for constant change.

Oracle Application Evolution Services

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Overview

PwC built Application Evolution Services for Oracle Cloud to help you keep Oracle running and stable while driving ongoing improvement. So you can simultaneously evolve and deliver real business outcomes, not just ticket resolution. AES embeds AI in all of our services, and integrates day-to-day application management with proactive monitoring, automation, and business-led enhancements—helping you reduce cost, increase agility, and continuously unlock more value from your Oracle environments.


Market trends

AI-led delivery across support and evolution workloads. More efficiency. Better results.

Outcome-driven operations—Cloud support is about business outcomes. We focus on metrics that matter, beyond traditional SLAs

Strong governance—with clearly defined roles and operational discipline with service visibility and transparency.

Beyond Oracle support—Thorough support capabilities to complement Cloud support with BPO, Security & Controls, Risk & Regulation, Tax


Capabilities

AI-enabled, proactive support

Automate support using PwC Outcomes Hub and AI-based accelerators to reduce manual effort, speed resolution, and shift from reactive to proactive operations.

Insights that drive business outcomes

Apply analytics, user experience signals, and performance trends to prioritize improvements and deliver measurable platform value.

Release discipline without disruption

Manage Oracle Cloud releases with embedded testing automation, impact analysis, and adoption support—reducing risk and business disruption.

Flexible, scalable support models

Scale services and investment up or down as needs change—while maintaining consistent quality and cost control. Our models are client specific and fit-for-purpose.


Technology


Insights


The future of enterprise technology lies in AI-driven Oracle solutions that enhance efficiency, improve decision-making, and streamline operations. Organizations that embrace this transformation will drive sustainable growth and competitive advantage.

Kevin SullivanOracle Practice and Global Oracle Alliance Leader, PwC US

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Jeff Baker

Technology Managed Services Leader, PwC US

Greg Ruebusch

Principal, PwC US

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