HR Transformation

Modernize HR. Fuel growth with talent.

Engage employees and maintain culture to retain talent in a hybrid world

Strong HR leadership is critical to a company’s ability not just to survive, but to thrive. The nature of work is changing and employees expect organizations to keep up. More than ever, business leaders need HR to be proactive and creative partners, as they work together to address changing business strategies and ways of working in a post-pandemic workplace—a workplace that should enable flexibility and wellbeing while promoting innovation, collaboration and productivity.

Organizations should find new and creative ways to attract and retain the best talent in markets that have never been more competitive while continuing to manage and improve upon fast-evolving hybrid work arrangements. To succeed, HR leaders should create work environments in which people feel valued and productive. That means redesigning workspaces and workflow, boosting health initiatives and providing meaningful coaching and upskilling for promising employees. HR executives should also help workers with rapidly taking on new roles and responsibilities.

Prepare. Evolve. Thrive.

Build and modernize your HR capabilities to elevate your workforce. PwC’s HR Transformation Solution offers smarter people strategies combined with emerging technologies and unique collaborative experiences to create a stronger workforce. Our expertise will help you build flexibility for workers, innovate with key talent and stay on budget while meeting human capital challenges.

Create a blueprint for your HR vision and strategy that can transform your people, processes and technology.

  • Reimagine your strategy with new, flexible ways of working and focus on your employees’ potential.
  • Explore the “art of the possible” through interactive and hands-on workshops to help your team rapidly innovate and transform.
  • Measure against your peers on effectiveness, maturity and costs of HR using our industry-leading Saratoga benchmarking.
     

Create a service delivery and operating model that helps to meet your employees’ needs and the strategic objectives of your organization.

  • Define the optimal target operating model to support strategic objectives.
  • Develop and launch a future service delivery model, including shared service centers, outsourcing, centers of excellence and agile HR teams.
  • Design the optimal organizational structure to support the needs of the business, including role identification (traditional and emerging) and responsibilities and efficient, effective interaction models.

Create a roadmap to reduce operational complexity, streamline processes and optimize the use of technology for core hire-to-retire processes.

  • Redesign and optimize core HR processes and policies.
  • Use leading HCM technologies to automate and transform core HR processes.
  • Elevate your reporting capability to provide targeted analytics about your people and their needs, allowing leaders to make data-driven decisions about the workforce.
  • Expand employee and manager self-service to enable workers to take more responsibility for their careers and increase HR’s capacity for business partnering and collaboration.

Results that power tomorrow’s successes

Take a look at the work that goes into powerful HR transformations across industries.

Transformed HR operations and defined an experience-led change management strategy leveraging Workday

A large, not-for-profit health system was using an HR/Payroll system that lacked functionality and self service capabilities. As part of its HR transformation efforts, they implemented Workday HCM to modernize their technology platform. PwC used an innovative approach that centered around the caregiver that defined how they would interact with the system and how the change would impact their daily activities. This enabled them to eliminate redundancies, expand their mobile service offerings and increase caregiver productivity.

Accelerated a digital mindset and transformed the employee experience

A large media and telecommunications company embarked on a large-scale digital HR transformation to create a simple, streamlined and intuitive employee experience. We worked with the company to leverage design thinking, including 900+ empathy interviews, analysis and subsequent journey mapping.

Developed HR’s capabilities and optimized costs while enabling business strategy

A large insurance company needed to upskill HR to support its business strategy. We helped redesign the company’s HR and L&D teams to deliver on the strategy by developing new capabilities in analytics, digital, agile and design thinking.

Human resources: The great change


How your HR department can help your company attract, retain and invest in a skilled and digitally savvy workforce.

As ubiquitous as the phrase “The Great Resignation” has become among Human Resources professionals, HR teams’ responses to an upended labor market have proved to be anything but uniform.

In our post series, Human Resources: The Great Change, we examine how HR departments can set their companies up for success in attracting and retaining skilled talent, as well as how to invest in that talent and provide resources for measurable growth.

Click through to learn more about each step in the process and how your own HR departments can learn to identify key factors for improving hiring and retention rates, provide choice and flexibility to your employees and measure clear key performance indicators to determine success.


Authors

Diane Youden, Partner, PwC US

Elizabeth Yates, Partner, PwC US

Claudia Montgomery, Managing Director, PwC US

Powerful collaborations to guide your HR transformation.

Powered by one of three cloud-based technologies (Oracle, SAP and Workday), our solution is infused with leading practices, digital assets and deep client experience to get you from now to next.

Next Level HR

Moved to the cloud? Achieve ROI and gain strategic results

Harness the power of your HR cloud solution and data to improve system functionality, streamline standardized business processes, boost employee experience, and strengthen security and internal controls. View HR data through the lens of the business, human resources and the end user.

Learn more

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Diane Youden

Diane Youden

Principal, HR Transformation, PwC US

Dan Staley

Dan Staley

Principal, PwC US

Dave Eberhardt

Dave Eberhardt

Principal, Transformation, PwC US

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