Fidelity National Financial: Modernized HR for a better people experience

What sparked the need for change?

“With a large, growing workforce of more than 20,000, we’d exceeded the limits of our existing HR technology. Our on-premise legacy system had served us well, but we really needed a modern application that could eliminate the manual processes spanning disconnected systems and increase our operational efficiency.

But we knew this wasn't going to be a simple lift-and-shift. Given our size, operating model, and unique business requirements, moving to a new platform was going to be complex. We needed a trusted collaborator—someone who could lead with strong governance, design with innovation, build with confidence, and deploy with precision—to establish a strong foundation for FNF's future."

What solution did the teams unlock by working together?

“The journey began with PwC’s rapid ‘health assessment’ of our HR program. The assessment confirmed the scope, established the timeline, and finalized the multi-phase deployment approach, dotting the i’s and crossing the t’s before starting the implementation. To provide a mobile-enabled, consistent people experience, our goal was to establish enterprise-wide HR processes and bring multiple modules under one Workday umbrella. With PwC, we deployed Workday as FNF's new global HCM solution and source of truth for our workforce data. We now have a modern HCM SaaS platform comprising eight Workday modules that provide end-to-end coverage across our HR business functions.” 

Where did tech innovation meet human ingenuity?

“PwC understood from the start that setting the right pace mattered to us. They were firm yet flexible in their approach, collaborative in their actions, practical in planning for contingencies, and forward-looking in building a future-ready, high-quality data foundation. PwC worked directly with FNF’s technical specialists across multiple systems and built fit-for-purpose solutions that not only helped the team anticipate and mitigate technological risks but also reduced the tech debt in our future state. They even built an additional prototype to assist a complete ‘dress rehearsal’ that helped enable a precise cutover and a successful go-live. PwC’s ‘emotional intelligence’—their understanding of our needs and willingness to listen—really aided our success.”

What was the real-world impact of approaching things differently?

“Our overarching goals were twofold: to simplify HR processes and modules under one umbrella and enhance the overall people experience. The core Workday platform has been a game changer, and we’ve also been able to extend the improved user experience, for example, by integrating Workday’s AI chatbot with Microsoft Teams. We also were able to sunset our legacy application for tracking project time, bringing Workday to an additional 5,000 users outside the US.”