CLIENT
INDUSTRY
Insurance
FEATURING
Guidewire
~100
external and internal systems integrated with the core Guidewire applications and digital portals
~380,000
accounts migrated and ~5,400 claims managed in Guidewire Cloud
~100
data feeds created from the enterprise data warehouse in Guidewire Cloud, which helped the business access data more effectively
This effort sets the foundation for EMC’s Guidewire Cloud suite moving forward, allowing the company to create enhancements, extend to additional states, add lines of business and expand its overall ecosystem
Interview with:
Erik Keninger
Vice President, Enterprise Application Engineering,
EMC Insurance Companies
What sparked the need for change?
“EMC was heavily dependent on mainframe and legacy technologies, and our business processes were not standardized across branches. This made it difficult for us to act quickly in the marketplace, deliver an exceptional customer experience and share data effectively across the enterprise.”
What solution did the teams unlock by working together?
“PwC worked closely with our business and IT leaders to modernize our technology architecture. While moving our operations to the Guidewire Cloud Platform, PwC applied its cloud and industry knowledge to help us build an agile future-state that properly accounted for our roadmap, delivery dates and dependencies. The design and implementation gave us a more flexible and engaged presence in a competitive marketplace.”
Where did tech innovation meet human ingenuity?
“Our project team consisted of people on many different teams and functions who came together to turn our ideal cloud transformation into reality. With new digital capabilities, we were able to integrate multiple platforms and simplify and improve the way we work. To help us succeed, PwC used over 20 different automations that saved 30,000 hours in effort over an 18-month period.”
What was the real-world impact of approaching things differently?
“This transformation has positioned our business to grow. We can extend our operations to additional states, add lines of business and expand our overall ecosystem with less friction, and we improved our speed to market. Furthermore, we continue to make significant improvements in data accessibility, operational efficiency and customer satisfaction. As a result, we’re on track to reduce technical debt and enterprise risk.”
PwC CAN HELP.
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