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CLIENT
INDUSTRY
Energy
FEATURING
Oracle Cloud
Managed Services
70%
reduction in Oracle support issues backlog within six months
50%
of time redirected from maintenance to innovation
99.9%
availability, so Core’s systems can perform faster
PwC helps Core’s Oracle environment so teams can run with more potential, gain real-time visibility, and focus on innovation
Interview with:
George Rosato
Senior Director of IT
Core Natural Resources
What sparked the need for change?
“Before PwC stepped in, we were working to support a growing business with a recently implemented Oracle environment. As our needs evolved, we faced a growing backlog of requests and had limited internal resources to address them. Our teams needed faster support, greater consistency, and more time to focus on strategic priorities. We needed a trusted collaborator who could help us strengthen our operations, respond more efficiently to business needs, and build on our Oracle investment as the company continued to grow.”
What solution did the teams unlock by working together?
“PwC brought a flexible managed services approach tailored to our needs. Within six months, the team reduced our support backlog by 70%. By taking on day-to-day support activities, PwC helped our teams focus on higher value initiatives. Together, we developed innovative solutions, like a mine production reporting app, which gave us real-time visibility into mining output so we could track performance and better align production with our supply chain needs.”
Where did tech innovation meet human ingenuity?
“Technology and people came together to change how we work day-to-day. PwC helped automate routine tasks, build custom tools, and modernize key processes. Examples include transforming a wire transfer workflow that used to take hours down to minutes to automating quarterly regression testing, which streamlined our release management and enabled us to stay current while strengthening controls. Building on that foundation, PwC helped us evaluate Oracle Redwood and AI features and identify where they could deliver the greatest impact. Together, our teams worked side-by-side to embed automation and AI-driven enhancements that strengthened performance and advanced long-term transformation.”
What was the real-world impact of approaching things differently?
“One of the biggest changes has been visibility. With PwC’s support, Core’s leaders can access operational and financial data in near real time, giving them the confidence to make faster decisions. For our people, automation has reduced repetitive work. Custom dashboards and reporting tools replaced manual workarounds, making it easier to track costs, monitor performance, and identify issues early.
Those capabilities proved critical during a recent merger. Given PwC’s deep knowledge of our Oracle environment, we selected PwC to help integrate the combined company onto a single Oracle platform. The integration projects have met every milestone, unified both businesses on one system, reduced costs, and positioned us to capture the full value of the merger. Today, we have a platform that not only supports the business but can growth with it.”
“PwC helped us unlock the full potential of our Oracle environment. They turned technology into a catalyst for growth—automating processes, improving visibility, integrating our merger seamlessly, and freeing our teams to focus on what matters most.”
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