Insurance business strategy

Are you prepared for the future?

The insurance industry is undergoing more upheaval than any other. Disruptors include changes in industry regulation, customer behavior, distribution channels, traditional and new competitors and core technologies of production and service.

  • Can you quickly and decisively respond to important new challenges and opportunities?
  • What will your markets look like, who will be your most important customers and competitors, and how are customer expectations likely to change?
  • How can you get closer to customers and better understand their needs?
  • Is your business nimble and innovative enough to compete with the mobile companies, internet providers and other new entrants that are making inroads into the market?
Top insurance industry issues in 2018

The changes we are seeing in the industry and our perspectives on how insurers can make disruption work to their advantage.

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Bionic insurance organization video series

PwC's Marie Carr, Jamie Yoder, and John Sviokla describe how a bionic organization brings people and machines together across all business activities.

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PwC helps insurers redesign and improve their businesses, increase market presence and enhance operational efficiency and effectiveness.

Business design

  • Define growth strategies to capture market share.
  • Design operating models to reduce complexity and improve effectiveness.
  • Create operational and technology strategies to improve market responsiveness.

Customer impact

  • Develop and improve direct distribution capabilities and integrated multi-channel strategies.
  • Explore new capabilities that online strategies enable.
  • Guide customer-driven innovations and product speed-to-market

Information advantage

  • Enhance analytical capabilities and seek new insights to create an information advantage

Mobilization and execution

  • Transform core operations and platforms to improve operating leverage, market agility and operational effectiveness.


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