The insurance industry is undergoing more upheaval than any other. Disruptors include changes in industry regulation, customer behavior, distribution channels, traditional and new competitors and core technologies of production and service.
The COVID-19 pandemic has forced insurers to leave the status quo behind. More change has occurred in the industry in the past year than in the previous several years combined and its pace is only accelerating.
How you ride the wave of change is what will matter most in the coming year. Many insurers are taking bold steps to capitalize on structural changes in the marketplace, technology trends, and evolving customer behaviors. Where do you stand?
PwC's Marie Carr and Bruce Brodie talk with PwC advisor Toby Alfred about how insurers can improve the customer experience and consequently their bottom line.
