Commercial banking

Commercial banking is breaking from the past

In every corner of the economy, from the smallest businesses to the largest enterprises, the commercial banking sector plays a critical role in fueling expansion and achieving ambitions. Today, commercial banking leaders are recalibrating their own visions for success, such as:

  • Digital workflows are replacing many manual tasks.
  • Streamlined client onboarding and origination are doing away with lengthy, multi-department reviews.
  • Manual touchpoints are increasingly becoming exception-based while clients experience more self-service capabilities.
  • Cloud-based solutions and capabilities can better keep pace with and adapt to the newest threats.

The work of growing commercial banking is modernizing too

Effective use of big data and artificial intelligence make it possible to rapidly identify the most attractive prospects in the highest-priority target markets - while lowering the cost of acquisition. Emerging digital banking platforms enabled by the industry cloud can help commercial banks transform the experience of conducting business with them.

As PwC invests in the future of banking, we can help our clients bring new products and offerings to market faster, with greater control over cost and risk. Connect with us for insights on what we see on the horizon – and how you can reach it.

PwC has collaborated with numerous commercial banks to help craft a benchmarked and actionable business strategy. We align these strategies with clear operating elements so we can enable sustained peak performance and rapid growth. Whether your focus is on the front office, middle office or operations, our approach can help empower you to benchmark against industry-leading practices so your efforts are strategically directed where they matter for transformative change.

PwC has a vast array of experience across customer segmentation, customer strategy and commercial banking digitization. PwC can help you understand your customers’ journeys and how to enhance and differentiate your offerings.

PwC has extensive experience helping banks design a future-state operating model that aligns with the bank's overall business strategy and objectives. The target operating model can serve as a blueprint for how the bank's people and processes should be structured, organized and managed to achieve greater efficiency, effectiveness and agility.

Whether it’s current workforce challenges or future planning, PwC has helped many organizations with day-to-day operations, routine tasks, process efficiency and regulatory compliance. These initiatives have helped establish smoother, consistent banking services in such areas as customer satisfaction, risk management and technology maintenance. We also provide surge support so you can respond to sudden increases in demand or unexpected events.

PwC has extensive experience in product development and payment innovation with an eye towards social media and digital transformation across credit, prepaid and other issuer solutions.

PwC supports numerous organizations in meeting today’s risk and regulatory matters while also preparing for future needs.

Commercial treasury clients expect a differentiated onboarding and servicing experience. We work with treasury management advisors to help banks stand out and win in a commoditized space.

PwC helps implement loan origination and loan accounting systems and can help banks gain efficiencies, enhance compliance and build a system for the future. In addition, PwC has certified implementation consultants and architects who can help deliver integrations that are fit for purpose.

PwC has strategic relationships with many technology capabilities across Customer Relationship Management (CRM), Banking Origination Systems (BOS or LOS), Loan Accounting Systems (LAS), Treasury Management, Deposit and other product and lifecycle applications. In addition, PwC has built industry-leading custom integrations that can fit various business needs and operates on a 24/7 basis, delivering value to clients at a reasonable price and on an expeditious timeline. These include pricing and profitability, documentation generation and signage, credit bureau, appraisal and searches and booking to core integrations.

Change management is too often an afterthought during transformation initiatives. We craft custom solutions to change operational and/or technical aspects of your bank while addressing culture by developing and implementing a plan that aligns to stakeholders’ expectations.

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