The insurance industry is undergoing fundamental transformation as it comes up against the impact of new regulation, new technology, accelerating shifts in consumer demand and mounting competition from InsurTech players. In the face of so many disruptive challenges, it’s important not to lose sight of the huge opportunities they’re creating for insurers.
We can help navigate this increasingly complex and uncertain business and geopolitical landscape. To make the most of these opportunities, we can help organizations look beyond the traditional boundaries of the insurance business to embrace new ways of working, new ways of interacting with customers, and whole new possibilities in what their business can deliver.
This publication explores the evolving risk landscape for the Indonesian insurance industry, highlighting priorities shaped by local regulatory challenges, market maturity, and socio-economic factors. It examines key themes such as corporate governance, regulatory alignment, cybercrime, and macroeconomic volatility, alongside insights into emerging technologies and their impact on underwriting, claims, and customer experience.
Ivina Hartopo