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Advances in technology, new entrants from outside the industry and changing consumer expectations are driving a global shift in the healthcare landscape. At the same time, chronic diseases, social determinants and resource limitations continue to add pressure. These powerful forces are pushing traditional models of care delivery.
Healthcare companies face a choice: transform to be part of the future or risk being left behind.
Today’s healthcare organisations can emerge as leaders in a new ecosystem of consumerised care, virtual access and rapid knowledge flows across a portfolio of providers.
At PwC, we’ve identified building blocks essential to successful transformation. They aren’t specific steps, stages or organisational designs. Rather, they are ways of thinking about influence and change: perspectives on how to shift organisational and individual behaviour in a more productive, competitive and engaging direction.
Articulate a single desirable future for your enterprise and focus all your efforts on achieving it. Making such leaps in identity and purpose will require:
Trust is paramount in healthcare — from protecting privacy and data to building confidence in providers and protocols. And building trust is critical as new entrants and modes of care are introduced. The basis for building trust in healthcare must include:
Becoming the healthcare company of tomorrow requires innovation and experimentation. Creating an environment to think big, start small and learn fast will enable companies to first try, then scale new ideas.
Enablers can include:
Successful transformation requires a balance between leveraging core strengths and embracing bold new strategies. Healthcare companies that build off their strengths and establish partnerships to supplement their expertise are best positioned to succeed.
When selecting partners, seek the following characteristics:
Partner, PwC Middle East
Tel: +971 (0) 50 634 6943
Dr. Rana Mehta
Healthcare Industry Leader, Partner, PwC India
Tel: +919 9105 11577
Healthcare Practice, Partner, PwC Australia
Tel: +61 2 8266 0990
Health Industries and Devolved and Local Government Advisory Leader, Partner, PwC United Kingdom
Tel: +44 (0)7791 114 593